Operations Manager - Content Moderation

Responsible for managing the day-to-day business operations managing a team of up to 150 FTE; reporting to the Sr. Operations Manager. FTE Management min 90. Advanced finance knowledge: Billing, invoicing. Responsible for managing TaskUs client relationships and being the POC on a day-to-day basis, providing them with updates in regards to performance, you will be responsible for presenting in business reviews (weekly, monthly, quarterly, and annually). You will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed. Advanced Coaching Structure. Manage shrinkage to meet company goals and expectations (10%). You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage). We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention. Teammate Engagement Planning & Execution Skills with and without a budget. You will be responsible for interviewing Team Leads. You will also promote department culture. Ability to multitask and manage multiple clients at the same time. Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system. Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties. Ensure compliance with current legal requirements applicable to the OSHMS. Adopt effective provisions for the management of hazards and risks of workers and/or contractors, equipment and facilities. Collaborate in the development of activities for the prevention of work accidents and occupational diseases, as well as health promotion, in conjunction with the HSEQ area. Guarantee and allow the participation of workers and their representatives before the Joint Committee or Health and Safety at Work Oversight and also that the latter function and have the time and other necessary resources. Inform workers and/or contractors, the representatives before the COPASST, the development of all stages of the SG-OSH, and also evaluate the recommendations emanating from them. Ensure the training of workers in the aspects of occupational health and safety, within the working day. Inform the COPASST and Coexistence Committee of any new development that may affect the correct performance of the OSH Management System. Ensure compliance with established OSHMS programs and plans. Review the OSHMS at least once a year. Maintain communication with the personnel to know their needs in terms of Occupational Safety and Health. Ensure that the appropriate personal protective equipment is used and maintained in good condition for each task. Allow the participation of their collaborators in the activities programmed by the COPASST, COEXISTENCE COMMITTEE, and/or the organization in OSH aspects. Set an example in complying with all the Safety Standards and procedures of the SG. Properly use and take care of personal protection elements, personal protection equipment and protection systems provided by COPASST, the equipment and protection systems provided and implemented by the company if applicable to the position. Ensure the good order and cleanliness of their area. Immediately report acts, unsafe conditions, adverse health conditions, emergencies, environmental impacts or possible environmental impacts, accidents and near misses, safety risks, process failures, nonconforming products, and others that may affect safety and health. To take integral care of their health and to perform work activities safely. Attend and actively participate in training, induction, prevention, and risk control activities defined by the company, the COPASST, and the Coexistence Committee. Participate and contribute to the fulfillment of the OSH objectives. Communicate all suggestions and consult all concerns related to occupational health and safety. Before starting any activity, identify and analyze risk situations and report to the OSH manager if necessary. Make rational use of paper, water, energy, and natural resources. Elect or be elected as a member of the Copasst or Coexistence Committee. Participate in the identification of hazards, evaluation, and risk assessment. Know and apply the actions described in the emergency plan. Two plus years of managing supervisors in the call center environment. One plus year of client management experience. (nice to have) Bachelor's degree in business administration or management. Excellent communication and presentation skills. We ask that Operations Managers have an open and flexible schedule - the hours of operations depend on the client's needs. Competencies include Strategic Planning, Process Improvement, Resource Management, Performance Metrics, Team Leadership, Client Relationship, Risk Management, Stakeholder Management, Decision Making, Communication Skills.