Technical Support Representative

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member. 

As a subsidiary of TKC Holdings, Inc. and Keefe Group, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

Technical Support Representative will troubleshoot hardware and software issues across multiple Microsoft Windows and Linux platforms, coordinating with Field Support Technicians via telephone to change hardware and software configurations, field testing new applications on live systems, and satisfying customers via verbal communications regarding any product related needs.  Other duties as determined by the needs of the business. *Linux experience is required*

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Linux experience and knowledge a must.
• 2 years customer service experience.
• 3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.
• Superior listening skills.
• Strong written and oral communication skills.
• Position can require overtime, non-standard schedules and evening or night shifts.

IC Solutions offers comprehensive benefits to all regular-full time employees:

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs.  Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

IC Solutions also understands the importance of work life balance and planning for the future.  To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan.  We now also offer DailyPay providing you immediate access to earned wages.

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108