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About the Role:
The Village Assistant General Manager plays a pivotal role in supporting the overall management and operational excellence of the village community. Specifically, this position is responsible for assisting in the development and implementation of strategic initiatives that enhance the quality of life for residents while ensuring efficient and sustainable village operations in the facilities department. The Assistant General Manager collaborates closely with various departments to oversee daily activities, manage resources, and address community needs proactively. This role requires a strong focus on leadership, problem-solving, and communication to foster a positive environment and drive continuous improvement. Ultimately, the Assistant General Manager contributes significantly to the village’s growth, safety, and resident satisfaction by executing effective management practices.
General
* Coordinates and evaluates the daily operations and activities of the entire Village.
* Provides day-to-day direction of the management team and assist them in their own personal development.
Ground Lease and Management Agreement
* Administers the assignment process and marketing obligations as outlined in the Ground Lease Agreement.
* Assists GM with administration of additional obligations identified in the Ground Lease Agreement and Management Agreement.
Physical Maintenance of the Facility
* Ensures that the daily curb appeal of the facility is maintained at the highest level.
* Facilitates efficient processing of resident work orders.
* Recommends and monitors capital improvements programs.
* Solicits bids for various contracts, select appropriate vendors and monitor performance.
Relations with Various University Departments
* Coordinates marketing efforts with the University’s Admissions/Enrollment department and other relevant departments.
Financial
* Assists GM with ensuring compliance with all agreements, leases, and contracts pertaining to the Village.
* Assists GM with overall leadership and direction of the Village in line with business plan.
* Assists GM with the preparation of the vision for the Village and translates this vision to a business plan.
* Assists GM with the development of the budget for the Village.
* Understands cash flow forecasting and cash flow management.
Asset and Risk management
* Understands capital project funding for the renovation and repairs detailed in the business plan.
* Negotiates service work authorizations and monitor compliance with same, including annual compliance audits.
* Assists GM to establish and maintain a risk and incident log for the Village.
* Maintains a work order system within the Village for all facility- and safety-related matters.
* Manages refurbishments or major special projects while minimizing impact on the Village residents.
* Ensures that Facilities staff conducts regular inspections of public areas, reporting any damage, misdemeanours or breaches of residence rules and regulations.
* Ensures that all incidents are recorded into the work order system register and completed within the prescribed timeframe.
* Be fully conversant with the fire and emergency evacuation procedures and ensure that all staff and Resident Assistants are trained in this area.
* Ensures that the Occupational Health and Safety procedures and policies are implemented at all levels throughout the Village.
* Supervises the day to day implementation and accurate upkeep of the Village:
* Asset Management Plan
* Risk log and associated process
* Incident log and associated process
Human Resources / Legal
* Assist GM in managing all Village HR issues, including recruitment, training and performance management, and communicate with Corporate HR as needed.
* Possess a comprehensive knowledge of all associated legal documentation for the Village, including Management Agreements, Service Work Authorizations, Rental Agreements, etc.
Experience
* 3 years of experience in a leadership role in either university accommodation, hospitality, or facilities environment with a demonstrated track record of developing a team and delivering against objectives. (desired)
Qualifications
* Bachelor’s degree preferred, preferably in hotel or hospitality management, business management or higher education administration, or student personnel.
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