JOB OVERVIEW:Â
Provide fast and courteous service of food and beverages to guests and ensure quality of food and beverage presentation per established standards.Â
KEY DUTIES:Â
- Greet all guests in the Club Lounge and take beverage and food orders in a prompt and professional manner.
- Prepare food and beverages for service to Club Lounge guests and present food according to established health and presentation standards.
- Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
- Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift.
- Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Â
- May receive guest payments and process transactions as outlined in the cash and charge procedures as needed.Â
- May assist with other duties as assigned.
Qualifications and Requirements:
Basic reading and writing. Food service experience with general knowledge of restaurant operations.
This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds
- Moving about the Club Lounge
- Handling food objects; plates, trays, glasses, etc.
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.Â
- Basic math skills are frequently used when handling cash and credit.
May be required to work nights, weekends, and/or holidays.
The hourly pay rate for this role is $15.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
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