Center Manager 8068

Job DetailsLevel: ExperiencedJob Location: Grease Monkey 8068 - San Augustine, TX 75972Position Type: Full TimeJob Category: Retail  Role Overview The Center Manager is the operational and cultural leader of the service center, responsible for delivering exceptional customer experiences while driving sales, profitability, and team performance. This role owns the full business—balancing hands-on leadership in the bay with strategic oversight of revenue, cost control, safety, and talent development.   You operate with an owner’s mindset, ensuring the center runs efficiently, safely, and profitably while building a high-performing, service-driven team. From vehicle health checks and fleet relationships to staffing, compliance, and P&L management, you are accountable for every aspect of the operation.   Key Responsibilities   Customer Experience & Sales Performance Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency  Build lasting relationships with customers and local fleet accounts to drive repeat business  Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations  Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships  Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation  Operational Excellence & Financial Performance Own and manage the center’s Profit & Loss (P&L), including revenue, labor, and operating expenses  Control costs across labor, parts, inventory, and overall shop expenses  Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness  Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies  Execute scheduling, reporting, and administrative tasks with precision using company systems  Team Leadership & Culture Lead from the front—actively working alongside your team in daily operations  Build, coach, and develop a high-performing team of service technicians and leaders  Create a culture rooted in accountability, teamwork, safety, and customer obsession  Own the full employee lifecycle: hiring, onboarding, training, performance management, and, when necessary, discipline and termination  Ensure all team members are trained, certified, and technically proficient  Establish clear expectations, performance standards, and development plans  Safety, Compliance & Facility Management Champion a safety-first environment—ensuring strict adherence to OSHA and company safety standards  Conduct regular safety training, inspections, and enforce compliance across all operations  Ensure all equipment and service areas are properly maintained, functional, and safe  Monitor and protect company assets, customer vehicles, and facility security  Maintain compliance with all local, state, and federal regulations  Community & Business Growth Build strong relationships within the local community to drive awareness and business growth  Partner with leadership on marketing initiatives and local promotions  Identify opportunities to grow the business through innovation, partnerships, and operational improvements   Qualifications High school diploma or equivalent required;  3+ years of people leadership experience; automotive or service retail management preferred Strong understanding of P&L management, cost control, and revenue growth strategies  Proven track record of achieving or exceeding sales and operational KPIs  Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar)  Comfortable using POS systems, scheduling tools, and standard business software  Strong business acumen, problem-solving ability, and decision-making skills   Profile Owner mentality—you think beyond the task and focus on outcomes  Hands-on leadership style with a willingness to step into any role  High energy, results-driven, and solutions-oriented  Ability to adapt quickly in a fast-paced, ever-changing environment  Strong communication skills with the ability to motivate and influence others  Commitment to integrity, safety, and doing right by the customer and team   Work Environment & Physical Requirements Ability to stand, walk, bend, and move throughout the service center for extended periods Comfortable working in a fast-paced, physically active environment  Ability to lift up to 20 pounds  Availability to work weekends and evenings hours based on business needs, expecting to spend around 50 hours per week on site QualificationsQualifications High school diploma or equivalent required;  3+ years of people leadership experience; automotive or service retail management preferred Strong understanding of P&L management, cost control, and revenue growth strategies  Proven track record of achieving or exceeding sales and operational KPIs  Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar)  Comfortable using POS systems, scheduling tools, and standard business software  Strong business acumen, problem-solving ability, and decision-making skills