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Key Responsibilities:
Provide deskside and remote support for desktops, laptops, mobile devices, and related peripherals.
Install, configure, and maintain operating systems, applications, and enterprise tools.
Manage imaging, deployment, asset tagging, and hardware logistics.
Respond to VIP or executive-level support requests.
Diagnose and resolve network connectivity issues including port activations and switch-level troubleshooting.
Maintain accurate documentation of incidents, service requests, and asset records.
Follow company IT policies, security standards.
Collaborate with remote IT and infrastructure teams to escalate and resolve complex issues.
Qualifications:
High School Diploma or equivalent required; technical certifications preferred (A+, Network+, or equivalent).
Strong knowledge of Windows OS, Microsoft Office Suite, and common enterprise applications.
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP).
VantageClear Certification (or equivalent Security credential) required.
Benefits:
Competitive pay based on experience.
Comprehensive health, dental, and vision coverage.
Paid time off and retirement plan options.
Ongoing training and professional development opportunities.
Work in a secure, compliance-driven environment supporting critical IT operations.
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