Lead Service Coordinator I ILOS CS

JOB TITLE: Lead Service Coordinator, ILOS-CS

REPORTS TO: Program Manager, ILOS-Community Supports 

HOURS: 8am-4:30pm 

CLASSIFICATION: Exempt 

SUMMARY: The Lead Service Coordinator - will report to the Program Manager of Inland Empire ECM/ILOS Programs. The Lead Service Coordinator will carry an abbreviated caseload and provide day-to-day program coordination for the IEHP team with the support and full knowledge of the Program Manager. The ILOS Lead Service Coordinator position will take a lead role assigning and tracking program referrals to team members and provide status updates re: outreach and engagement, housing application assistance, intensive case management, linkage to care providers, and housing supportive services for members enrolled in IEHP, Molina, and Health Net.

Benefits and What We Offer:

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned:

(The section below can be edited to fit the position) 

Leadership, Administration, Oversight

Direct Service and Support

Documentation and Data Collection

SKILLS: Leadership, motivation and management desires or experience; Strong assessment, interpersonal and intervention skills. Accuracy in charting required documentation. Ability to train or guide staff to achieve confidence and ability to work independently in the field. Strong organizational skills and ability to delegate tasks to staff and monitor outcomes. Experience working with Homeless populations and field-based services. Must have the ability to effectively communicate both verbally and in writing. The ability to work as a part of a team is crucial. Must be organized and detail oriented. Ability to present in a professional manner the ILOS Program to community partners and advocate for SU members' success in ending homelessness. Ability to work with disabled populations in a recovery-oriented context, embracing housing first, harm reduction and motivational interviewing techniques to ensure successful housing placement and end to homelessness cycle. Demonstrate Step Up's core values in day-to-day work.

QUALIFICATIONS: Master's or Bachelor preferred. Experience working in case management with at I east four years' experience in a leadership role can replace the preferred education requirement.

Strong computer skills with knowledge of Microsoft Office and intermediate MS Excel skills are required. Position requires use of own or company vehicle. Must have a clean driving record and current California's driver's license and insurance. Agency will reimburse for mileage.

SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on

the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical

contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment.

PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and

Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.

STEP UP CORE VALUES 

HOPE - We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community.

WELLNESS-We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community.

VOICE AND CHOICE - We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community.

RESPECT - We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community.

COLLABORATIVE RELATIONSHIPS - We believe in forming partnerships to share resources,

knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER 

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