Client Service Representative

Job Title: Client Service Representative (CSR)

Location: VCA Emergency Animal Hospital & Referral Center – San Diego, CA

VCA Emergency Animal Hospital & Referral Center is a fast-paced, 24-hour emergency and specialty referral hospital located in beautiful San Diego, California. We recently opened our brand-new, state-of-the-art facility and are expanding our team! We are currently seeking a Client Service Representative (CSR) to be the welcoming face and voice of our hospital.

As a CSR, you will play a critical role in providing outstanding service to our clients while supporting our medical team in delivering exceptional care to their pets. The ideal candidate is compassionate, detail-oriented, thrives in a busy environment, and has a passion for helping people and animals.

Responsibilities include, but are not limited to:

• Greeting clients and checking in emergency and specialty patients with warmth and efficiency

• Answering high-volume phones, directing calls, and taking detailed messages for doctors and staff

• Scheduling appointments and managing multi-department calendars

• Accurately entering client and patient information into the hospital information system

• Explaining hospital policies, estimates, and services to clients

• Processing invoices, collecting payments, and managing financial transactions

• Assisting with client communications during emergency situations

• Providing support and empathy during end-of-life care discussions and client grief

Qualifications:

• Minimum 1–2 years of customer service experience, preferably in a veterinary, medical, or high-volume environment

• Strong communication and interpersonal skills

• Ability to work in a fast-paced setting while maintaining accuracy and professionalism

• Proficient in computers and multi-line phone systems

• Flexibility to work evenings, weekends, and holidays as part of a 24/7 hospital team

• Bilingual (English/Spanish) a plus but not required

This is a great opportunity to join a collaborative and supportive hospital team where your role truly makes a difference in the lives of pets and their families.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

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