Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

The VRC Care Coordinator is responsible for supporting the day-to-day VRC operations by performing administrative tasks, responding to inquiries and resolving concerns ensuring high quality member service. This team member will optimally support the member interactions from start to finish, which may include identification verification; updating or confirming demographic information, ensuring all forms and waivers are up to date, and answering a high volume of calls.

How you'll make an impact

Support VRC Member Experience, Operations, and Management
Multi-site flexibility
Enjoy working as a part of a highly collaborative team
Schedule and coordinate member appointments, meetings, classes, consults, and department communication as needed
Providing a proactive approach to customer service by listening to the member, taking ownership of solutions and escalate issues as appropriate to resolve concerns
Day of event support by checking in members, event set-up, event breakdown, and group rotations
Provides high quality service to a variety of members over the telephone, email and in-person encompassing both verbal and written communication
Assist members in database registration, completion of initial paperwork including consent/release forms, resource referrals
Prioritized assigned projects ensuring deadlines are met
Actively supervises the use of confidential member information to maintain appropriate levels of confidentiality as established under HIPAA (the Health Insurance Portability and Accountability Act)

About You

High School diploma and a minimum of 1 years’ related experience
Working knowledge of Microsoft Windows applications and Microsoft Office
Strong verbal and written communication skills
Excellent interpersonal and multitasking skills
Medical/well-being office experience with a strong emphasis in customer service, computer skills and phones

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Learn more about this Employer on their Career Site