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Benefits:
- Paid time off
- Bonus based on performance
- Paid holidays
Collection Specialist Supervisor
Resort Recovery Solutions, LLC — Serra Mesa, San Diego, CA 92123
Full-Time | On-SiteÂ
Compensation: $50,000 base, plus commission and bonus. Total earning potential up to $80,000/year for the right candidate.
Job Summary
Resort Recovery Solutions is seeking a high-energy, motivating, and experienced Collections/Customer Services Supervisor to lead our call center in Serra Mesa, San Diego. The ideal candidate will oversee both the Collections and Customer Servicing teams, manage daily operations, and carry a personal portfolio of accounts. This is a hands-on leadership role in a fast-paced environment.
Resort Recovery Solutions is seeking a high-energy, motivating, and experienced Collections/Customer Services Supervisor to lead our call center in Serra Mesa, San Diego. The ideal candidate will oversee both the Collections and Customer Servicing teams, manage daily operations, and carry a personal portfolio of accounts. This is a hands-on leadership role in a fast-paced environment.
Responsibilities
- Supervise and lead a team of 5–7 collection agents and CSR reps, providing coaching, training, and daily support.
- Manage a personal block of accounts while helping the team hit performance goals.
- Oversee daily operations for the Collections and Customer Servicing departments.
- Identify and resolve issues promptly and professionally.
- Use company systems and technology to streamline processes and increase productivity.
- Ensure compliance with the FDCPA and company policies.
Qualifications
- 2+ years of collections experience; a strong CSR background will also be considered. Working knowledge of the Fair Debt Collection Practices Act (FDCPA).
- Proven leadership experience supervising, coaching, and motivating a team.
- Strong multitasking ability and the capacity to perform under pressure.
- Excellent verbal, written, and interpersonal communication skills.
- Proficiency with computer systems and technology.
- Bilingual English/Spanish preferred.
- Experience with timeshare or hotel operations is a plus.
Ideal Candidate
- A dynamic and inspiring leader.
- Leads by example — carries a strong personal portfolio while lifting overall team performance.
- Thrives under pressure and stays organized.
- Solutions-driven with strong problem-solving skills.
Schedule
- Monday–Friday, 8:00 AM–5:00 PMÂ
- On-site, San Diego, CA 92123
Benefits
- Commission and bonus incentives
- Paid sick time
- Paid time off
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