Customer Service Representative

⭐ Customer Service Representative
Garage Door Medics – San Diego, CA
Pay: $20–$25/hour (DOE)

Want a Job Where You’re Valued, Supported, and Part of a Growing Team?
Your next career move starts here.

At Garage Door Medics, we’re more than just a garage door company—we’re a trusted local service provider known for professionalism, integrity, and exceptional customer care. When customers reach out to us, you are the friendly, knowledgeable voice that sets the tone for their entire experience.

If you enjoy helping people, solving problems, and being part of a collaborative, supportive team, you’ll feel right at home with us.

What You’ll Do

As a Customer Service Representative, you’ll be at the center of our daily operations and customer experience. You will:

• Answer incoming calls, emails, and messages with professionalism and positivity

• Schedule service appointments and coordinate with field technicians

• Provide clear updates, answer questions, and guide customers through next steps

• Troubleshoot concerns and deliver helpful, solutions-focused responses

• Accurately document customer interactions and service details

• Identify opportunities to recommend services that genuinely help the customer

• Learn our services inside and out to become a trusted resource for homeowners

What We’re Looking For

You’re a great fit if you bring:

• 1+ year of customer service experience (home services experience is a plus!)

• Excellent communication and active listening skills

• Strong organization and multitasking abilities

• A calm, friendly, customer-first mindset—even on busy days

• Comfort using computers and scheduling software (ServiceTitan experience is a plus)

• Reliability, teamwork, and a desire to grow

• High school diploma or equivalent

Why You’ll Love Working at Garage Door Medics

We believe taking care of our team leads to better service for our customers. You’ll enjoy:

• ✔ Competitive hourly pay: $20–$25/hr (DOE)

• ✔ A supportive, team-oriented work environment

• ✔ Opportunities for growth and advancement

• ✔ Hands-on training and ongoing support

• ✔ A stable, respected local company with a strong reputation

• ✔ A culture built on trust, teamwork, and doing the right thing

Benefits & Perks

• Health, Dental & Vision Insurance

• PTO + Paid Holidays

• 401(k) with Company Match

• Employee Discounts

• Employee Referral Bonuses

• Career development within a growing, nationwide home-services network

• A workplace that truly invests in your future

Location

This position is based in San Diego, CA, supporting our local operations and customers throughout the area.

If you’re ready to join a company that values your voice, supports your growth, and treats people right—we’d love to meet you.

Apply today and start building your career with Garage Door Medics!

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Door Medics may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.