Gradus Management is seeking an experienced and motivated Escrow Operations Manager to oversee daily escrow operations and support a dynamic, growing team in our San Diego office. The ideal candidate will have proven independent escrow industry experience, strong leadership skills, and a passion for helping others thrive.

This is a key role focused on managing staff, maintaining operational efficiency, and fostering a positive and collaborative work environment.

If you are a natural leader who thrives on organization, teamwork, and customer service — with the ability to juggle multiple priorities while keeping things running smoothly — we want to hear from you!

Key Responsibilities:

Team Leadership: Supervise escrow staff, providing guidance, support, and performance management
Scheduling & Coordination: Coordinate staff scheduling for time off, vacation, sick leave and the floater calendar; review and approve time cards and process and approve commission/bonus calculation schedules
Technology Support: Manage the company’s Qualia deployment by interfacing with software support and users to maximize technology-based solutions; support additional technology deployments and enhancements
Operational Oversight: Monitor daily escrow processes to ensure compliance, accuracy, and efficiency
Process Improvement: Identify opportunities to streamline operations and enhance internal procedures
Follow-Up & Communication: Maintain open communication with staff and management, ensuring deadlines are met and issues are resolved promptly
Regulatory and Compliance: Support policy compliance; oversee internal and regulatory audits and DFPI guidelines
Company Culture: Coordinate team-building initiatives and company activities that promote morale and collaboration
Local Travel: Travel locally as needed to support company operations or attend meetings

Qualifications and Experience:

Prior experience in the escrow industry (and with a DFPI-regulated independent escrow company) is required
Management or supervisory experience (e.g., as a branch manager, area manager or escrow operations manager) is required

Skills and Work Approach:

Strong leadership and delegation skills
Excellent communication and follow-up abilities
Escrow software proficiency (Qualia, Microsoft Office)
Strong problem-solving and decision-making capabilities

Highly organized, detail-oriented and able to multitask effectively
Personable, approachable and team-driven
Self-motivated with strong personal initiative
Enjoys helping others succeed and fostering positive relationships
Adaptable and able to thrive in a busy, fast-paced environment

Compensation & Benefits:

Base Salary: Competitive and commensurate with experience
• Full Benefits: Comprehensive medical, dental, and vision coverage
• 401(k): Company-sponsored retirement plan
• Work Environment: Supportive, professional, and team-oriented workplace

If you’re an experienced escrow professional ready to take the next step in your career and lead with confidence, apply today to join Gradus Management — where your leadership, integrity, and initiative will make an impact every day.

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