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Job DetailsLevel: ExperiencedJob Location: Catamaran - San Diego , CA 92109Position Type: Full TimeSalary Range: $25.65 - $25.65 HourlyJob Shift: Day / EveningJob Category: Housekeeping - Non Supervisory LOCATION Catamaran Resort Hotel & Spa The Catamaran Resort Hotel and Spa is a Polynesian-themed destination located on the shores of Mission Bay and mere steps from San Diego's famous Pacific Beach. The resort features 310 rooms and suites, lush tropical gardens, and award-winning dining at Oceana Coastal Kitchen. The Catamaran Resort Hotel and Spa is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities. SUMMARY The Housekeeping Office Coordinator ("Coordinador/a de Oficina de Housekeeping") facilitates the circulation of information among the housekeeping staff and between the Housekeeping Department and other departments. Coordinates activities to ensure that guests’ needs are fulfilled in a timely manner. Manages and controls the flow and balance of the workload. PAY & PERKS Compensation: $25.65** Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property Discounted Hotel Rooms for you, family and friends Free Employee Parking and/or discounted MTS Pronto card Free Meals & Refreshments during working shifts Career advancement opportunities! Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time. Discounts on cell phone bills, shoes, gym memberships, and more! ESSENTIAL DUTIES Projects professionalism and courtesy to our guests and associates. Answers the telephone in a friendly, professional and courteous manner. Anticipates and reacts promptly when either a guest or employee calls for service or to register complaint. Follows through to ensure the service is accomplished or the complaint is resolved with a caring attitude. Documents and maintains the current status of room inventory accurately when completing Housekeeper’s report. Communicates and updates VIP, deep clean, checkouts, and out-of-order status to Quality Trainers, Front Office, and Maintenance. Assigns Room Attendants work sheets ensuring a workload that is well-distributed and balanced. Issues and receives housekeeping master keys. Responsible for the management of the Lost and Found program, adhering to company procedures. Coordinates delivery and pick-up of additional items requested by our guests. Assigns duties and instructs workers in the cleaning of public areas and banquet rooms. Works in accordance with set safety standards and practices. Ensures efficiency and pays close attention to detail maintaining the highest standards of service. Undertakes other responsibilities as directed by Supervisor. Takes inventory of housekeeping supplies. Issue pool towels. Conducts Safety and Wellness Tailgates as needed basis. Performs additional duties and responsibilities as directed by the leadership team. Qualifications QUALIFICATIONS At least 1-2 years of relevant experience and/or training. Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations. Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc. Availability to work on weekends and holidays is required. Bilingual in English and Spanish required. Creole and/or French is a plus. Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times. Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs. The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq. **The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.
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