Join a team that’s transforming mental healthcare. Founded by psychiatrists, Headlight is more than a company: it’s a movement. A movement that exists on the front lines of the mental health crisis, transforming the way people access care and the way clinicians deliver it. In order to help people in their time of need and ensure that every person who comes to us has options, we are transparent about our capabilities, treatments, and coverage, we champion innovation, and we leverage our rich data to continuously implement better ways of delivering care. Our mission is simple but powerful: Improving lives, one session at a time.

Our highly skilled and principled clinical team enjoys autonomy and institutional support so they can put their focus where it should be: on improving patient outcomes. Our clinicians want to do more than help individual clients, so they work to affect the system as a whole, elevating standards of care so that their efforts reverberate far beyond what they could do in private practice.

As the most trusted behavioral health partner in the Western U.S., we’ve established deep relationships that give us unparalleled access, interoperability, and first-priority referrals. This exclusivity, combined with our best-in-class coordinated care and feedback loops, results in superior outcomes and cost savings.

Our services are convenient, accessible, and expert, combining personalized client engagement with advanced technology to enhance, not replace, human connection. Indeed, we hold that human-to-human relationships are indispensable, so from the match to the session to the time between sessions, we provide whole person care so nobody falls through the cracks and there is a brighter path forward for all.

Our Pillars

Make things easier.
Forge genuine connections.
Elevate the standard.

Roles and Responsibilites

Initial Point of Contact & Receive the Handover: When a PCP identifies a mental health need, they signal you in real time. You’ll meet the patient on-site in an adjacent consult space in or near the office, wherever it is established as part of the pilot workflow.

Open the Conversation: Within 3 minutes of PCP introduction, you establish rapport, orient the patient to Headlight's services, and assess their needs — mirroring the language the PCP used to avoid re-alarming the patient.

Matching with Clinicians: Connect clients with appropriate Headlight Clinicians based on their specific needs and preferences.

Generating Intakes: You verify insurance, match the patient to an appropriate Headlight clinician, and schedule their first appointment before they leave the clinic. No follow-up call is required as you’ll complete the scheduling process onsite. During this process, you’ll identify & surface exceptions (acuity issues, no insurance match, no available provider) with a clear response protocol. We do not leave patients without a defined next step.

Close the Provider Loop: You send the referring physician a same-day "Handover Confirmed" notification with appointment details. This replaces the silent void that currently follows most behavioral health referrals.

Intake Process Management: Oversee the entire intake process, including scheduling initial appointments and coordinating the collection of required intake paperwork, insurance information, and required payment methods.

Client Satisfaction: Ensure new clients are comfortable and informed throughout the intake process, addressing any concerns or questions they may have.

Data Entry and Record Keeping: Accurately input client information into the system and maintain up-to-date records of client interactions and appointments.

Collaboration with Team: Work closely with other team members and departments to streamline the intake process and improve client experience.

Compliance with Policies: Adhere to all organizational policies and procedures, ensuring a high standard of care and legal compliance.

Participate in Pilot Discovery: You'll be asked for candid feedback on workflow friction, patient responses, and gaps in the protocol. Your input shapes how this program scales.

Build Familiarity with Clinical Team and Staff: You will work closely with clinical staff and administrative staff (front desk, triage, and office management) to optimize processes and reduce operational friction over time.

Qualifications

Excellent verbal and written communication skills
Excellent interpersonal, negotiation, and conflict resolution skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to act with integrity, professionalism, and confidentiality
Spanish language skills are preferred

Who you are

You've done intake at Headlight (or equivalent) and you know the clinical matching and insurance verification process

You're comfortable operating with ambiguity - this is a pilot. Workflows will evolve. You'll help build them

You read a room. You can mirror a PCP's tone with a patient and transition from clinical to warm without jarring the patient

You don't need a script for every scenario. You know how to handle objections, exceptions, and no-match situations professionally and without escalating patient anxiety

You can track your own work accurately without a system babysitting you

Benefits

W2 role with competitive hourly rate and an additional incentive-based pay structure
Medical, Dental and Vision on the first of the month after employment (based on FT hours)
Paid Vacation, Sick, and Holiday time
Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.
401(k) plan with company contribution
Hybrid work schedule
Opportunity to work in a cutting-edge healthcare technology environment
Professional development opportunities and training
Collaborative and supportive work culture
Impactful role contributing to the enhancement of patient care and healthcare processes

$30 - $30 an hour

If you need any accommodations for your interview please email HR@headlight.health prior to scheduling.

Not meeting all the requirements? Research indicates that women, communities of color, and historically underrepresented individuals are often hesitant to apply for jobs unless they meet every qualification. We are committed to cultivating a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but your previous experience doesn't precisely match every qualification listed, we enthusiastically encourage you to submit your application. You could be the ideal candidate for this role or others!

Headlight is committed to the principles of diversity, equity, and inclusiveness and seeks to create a working environment reflective of this commitment. We seek to provide a diverse clinician base to support the diversity of our clients. Headlight supports and respects diversity of people, culture, and ideas throughout our organization. Headlight thrives to be a welcoming, diverse and discrimination- and harassment-free workplace.

By applying for this position, you consent to receive future communications from Headlight via email or text regarding this application and related employment opportunities. You may opt-out at anytime by contacting us directly.

Job Postings on Indeed and other job boards may post with total compensation (base + bonus). For the exact base salary range please check our website or our job-site

Learn more about this Employer on their Career Site

Intake Specialist III

Initial Point of Contact & Receive the Handover: When a PCP identifies a mental health need, they signal you in real time. You’ll meet the patient on-site in an adjacent consult space in or near the office, wherever it is established as part of the pilot workflow.

Build Familiarity with Clinical Team and Staff: You will work closely with clinical staff and administrative staff (front desk, triage, and office management) to optimize processes and reduce operational friction over time.

Excellent verbal and written communication skills

Excellent interpersonal, negotiation, and conflict resolution skills

Excellent organizational skills and attention to detail

Excellent time management skills with a proven ability to meet deadlines

Strong analytical and problem-solving skills

Ability to act with integrity, professionalism, and confidentiality

Spanish language skills are preferred

You've done intake at Headlight (or equivalent) and you know the clinical matching and insurance verification process

You can track your own work accurately without a system babysitting you

W2 role with competitive hourly rate and an additional incentive-based pay structure

Medical, Dental and Vision on the first of the month after employment (based on FT hours)

Paid Vacation, Sick, and Holiday time

Employee Assistance Program (EAP) provides confidential counseling services, resources, and support to help you navigate personal or professional challenges.

401(k) plan with company contribution

Hybrid work schedule

Opportunity to work in a cutting-edge healthcare technology environment

Professional development opportunities and training

Collaborative and supportive work culture

Impactful role contributing to the enhancement of patient care and healthcare processes