Manager I, Office

Job Summary   

The role of the Office Manager I is to assist the Branch Manager I and the sales team in efficient operations of the Branch. This role oversees the general administrative functions and activities of the office. Responsibilities include but are not limited to employee record keeping, order and route reconciliation, office and facility maintenance, and customer relations and management. The role of the Office Manager I is to enable an efficient Branch. A key component of this role is in establishing and maintaining great customer and employee relations. This position requires proficiency following the company values of We are Stronger Together, We Take the Lead, We Work Hard Today for a Better Tomorrow, and We Reject the Status Quo.

Essential Functions

• Execute upon day-to-day operations of the Branch Office.
• Serve as a point of contact concerning product information, availability, and pricing.
• Compile route receipts and reports for associated departments.
• Provide support for resolving any issues with driver’s hand-held devices.
• Respond to customer inquiries via telephone and/or email, taking customer orders as appropriate.
• Manage vendor pricing and purchase orders.
• Process dock sales and make route load adjustments.
• Responsible for the daily bank deposits and reconciliations.
• Maintain excellent customer service relationships.
• Responsibility for timekeeping system and payroll processing accuracy and reporting.
• Responsible for understanding and partnering with resources to implement union contract provisions (ex: rate increases, overtime requirements, vacation scheduling).
• Compile, review, and process bills for the Branch Manager approval.
• Ensure successful route uploads and generate load sheets.
• Responsible for all materials for courier pick-up and distribution.
• Maintain supply inventory for the office and facility.
• Facilitates maintenance of office equipment including cleaning, maintenance, and repairs.
• Provides clerical support as needed such as answering phones, sorting and distributing mail, and preparing documents.
• Maintains office files, providing an efficient system for accessing files and records.
• Establish and maintain professional relationships with coworkers, customers, and parent company.
• Perform other duties as assigned.

Qualifications (Knowledge, Skills, and Abilities):

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must demonstrate good judgement when carrying out duties as assigned.
• Proficient in Microsoft Office Suite or related software.
• Ability to work independently and in a fast-paced environment, self-motivated and able to execute independently.
• Ability to anticipate work needs and interact professionally with customers, team player with excellent collaboration skills.
• Excellent organizational and time-management skills with attention to detail.
• Ability to adapt to changing conditions and demands. Ability to handle multiple priorities.
• Ability to travel for business (bank deposits, meetings, supply runs, etc.).
• Excellent customer service and time management skills.
• Emotional intelligence.
• Strong problem solving and creative skills and the ability to exercise sound judgement in making decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.
• Excellent verbal, written, and social communication skills.
• Courtesy, concern and cooperation are the mandatory traits that are necessary for our continued growth.
• The ability to learn quickly. In addition, familiarity and adherence to the policies that we maintain
• Use of equipment to complete assignments are necessary, including but not limited to, the use of handheld computer, operation of pallet jack and dollies
• Must demonstrate good judgement when carrying gout duties as assigned.

Education and / or Experience:

• High school diploma or equivalent required; Associate or Bachelor’s degree in related field preferred.
• A minimum of 3 – 5 years relevant work experience required.
• Experience  in wholesale distribution and sales preferred.
• Prior experience working with a union contract preferred.

Language Skills:

English is required as the written and spoken language.

Equipment:

Personal protective equipment including, but not limited to hearing protection, bump caps, hair and beard nets, gloves, and safety glasses as appropriate must be used in the performance of duties. Proper lifting techniques must be employed at all times.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The company will make reasonable accommodations that do not cause an undue hardship if such an accommodation enables individuals with disabilities to perform the essential functions of the position.

ADA/FEHA:

The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and California’s Fair Employment and Housing Act.

EEO:

The Company is an equal employment opportunity employer.

Physical Demands:

The physical requirements outlined here represent those necessary for successful performance of this position's core responsibilities. Upon request, the company will provide reasonable accommodations for qualified individuals with disabilities to perform these fundamental job duties, provided such accommodations do not create an undue burden on the organization.

• Sitting/Standing/Walking: Stands, walks and sits during completion of job responsibilities.
• Lifting/Carrying: Occasional lifting requirements as job demands. Must be able to lift a minimum of 30 lbs. on an occasional basis.
• Pushing/Pulling: Rare to Occasional pushing or pulling requirements.
• Bending/Stooping: Occasional bending and stooping requirements.
• Squatting/Kneeling/Crawling: Rare to Occasional kneeling or crawling requirements.
• Twisting/Turning: Occasional to Ongoing twisting or turning requirements.
• Climbing/Balancing: Rare Climbing and balancing is required during some related job requirements.
• Reaching: Rare to Occasional reaching requirements associated with job requirements.
• Grasping/Manipulating: Grasping and manipulating of papers, objects, and equipment will be required. Ability to keyboard for data input will be required on an ongoing basis.