Membership Billing Coordinator

Company Description

About Fairmont Grand Del Mar

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

Job Description

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Membership Billing Coordinator.

The Membership Billing Coordinator is responsible for membership billing, payment processing, account reconciliation, collections, and resolving member billing inquiries. This position works closely with the Membership Department and Finance team to ensure accurate and timely billing and account maintenance.

Responsibilities: 

• Communicate with members, guests and clients regarding collection issues, contribute to monthly Credit Meeting preparation
• Respond to member inquiries related to statements, account balances, and billing matters, including meeting with members in person as needed to address and resolve billing concerns
• Partner closely with the Membership Department on new member billing setup, account maintenance, and the timely resolution of billing issues and discrepancies
• Process payments including credit cards, wires or any other type of payment
• Monitor membership aging and follow up with members regarding past due balances
• Research and follow up on members/guests disputes and credit card chargebacks
• Reconcile membership accounts and resolve any discrepancies
• Set up payment plans and recurring billing when applicable.
• Update ACCOR loyalty points for members
• Assist with various special projects as assigned by the Credit Manager/Assistant Director of Finance/ Director of Finance.

Qualifications

• Background in accounting and proficient knowledge of computer programs. Must be customer service oriented and be able to communicate with customers on a professional level.
• Proficient in accounting programs and Microsoft Office (excel, word, etc
• Prior accounting experience is required
• Customer Service experience is preferred
• Ability to communicate both verbally and written in English.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, customers, and vendors.
• Ability to communicate to customers in a professional, business-like manner.
• Foster an inclusive environment where every individual feels valued and respected
• At least 2 years’ experience in Membership Billing/Accounting preferred

Physical Demands

• Must be able to sit for extended period of time
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed 

Wage Information

The hourly rate for this position is $29.00

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

What is in it for you: 

• Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Training & Development: Learning programs through our Academies designed to sharpen your skills
• Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
• Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays

All Full-time and Part-time employees are eligible for:

• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Applicants must be legally eligible to work the United States.