Operations Coordinator

 POSITION SUMMARY:  Under the direction of the Corporate Support Services Manager, the Operations Coordinator will monitor and support key initiatives and metrics for Hawthorne. This role will provide operational support related to Product Support and Sales to ensure Hawthorne is successful in all relevant initiatives.

ESSENTIAL FUNCTIONS:

1. Support key initiatives for Hawthorne, including process improvement, project management responsibilities, and performing critical day-to-day operational tasks.
2. Administer Prioritized Service Events (PSE) and other leads to maximize opportunities, participation, and wins.
3. Support Hawthorne’s Digital business, including key aspects of customer applications, connectivity, eCommerce, fleet management, onboarding, and reporting.
4. Track and report out progress on key Differentiated Dealer Capabilities and other metrics for Construction Industries (CI) and Power & Energy (PE) to Sales & Product Support teams.
5. Measure POPS-C, POLS, and other key metrics to identify aftermarket opportunities.
6. Perform data administration and analysis, including data quality initiatives, CRM maintenance, inventory, sales coverage, and invoice history.
7. Communicate, set up, submit and track merchandising, sales and other Caterpillar programs and claims.
8. Work closely with Corporate Support Services Manager to improve performance on benchmark initiatives and programs of Product Support and Sales teams.
9. Support various special programs and promotions throughout the year.
10. Comply with all company, department, and Caterpillar policies and procedures.
11. Perform and support various other duties and projects as assigned to meet company, department, or individual goals and objectives.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1. Two to five years industry experience or equivalent combination of education and experience.
2. Ability to effectively communicate with external and internal customers clearly and professionally, both in person and in writing.
3. Must be a team player with the ability to adapt to and work well with people at all levels and in a variety of situations.
4. Advanced knowledge of Microsoft Excel preferred.
5. Experience and/or training in process improvement and project management preferred.
6. Product knowledge in Caterpillar and associated product lines preferred.
7. DBS and/or AS400 experience preferred.
8. Ability to multi-task and establish priorities.
9. Ability to provide excellent customer service.
10. Ability to maintain organization in a changing environment.
11. Must have a high school degree or equivalent.

PHYSICAL DEMANDS:

1. Walking and moving about on foot often up and down stairs.
2. Handling: Seizes, helps, or works with hands.
3. Lifting: Raises or lowers miscellaneous paperwork.
4. Reaching: Extends hands and arms in any direction.
5. Stooping: Bends body downward and forward by bending at knees or waist.
6. Standing: Remains in standing position if required to perform various functions of the job.
7. Vision: Read computer and paperwork.
8. Talking: Communications by phone and in person.
9. Sitting: Sits at desk.  Sits for long periods of time.
10. Climbing: Climb on and off earthmoving machines/engines.

ENVIRONMENTAL:          

1. Noise: Works in conditions with constant or intermittent noise.
2. Temp/Weather: Works in an office environment.

HERE’S WHAT WE OFFER…

• Competitive Compensation
• A great work environment and culture
• Career growth and advancement opportunities
• Training
• Medical, Dental and Vision plans
• Medical Video Appointments available
• Health Savings Account available
• Paid Time Off (PTO) Pay
• 401(k) Plan + Company Matching
• Health and Dependent Care Flexible Spending Accounts
• Life & Accident Insurance
• Employee Assistance Programs
• Legal Plan
• Travel Assistance Plan
• Wellness Programs
• Referral Bonus Program
• Longevity Bonus Program
• Recognition Programs and much more
• Hawthorne CAT discounts
• Boot Reimbursement
• Tuition Reimbursement
• Company-Supplied Uniforms
• Advanced Technical Training
• Estimated Compensation $27.00 - $33.00 per hour