Solution Consultant

We at Movemedical make the world's best software solution for medical device companies.

We're hiring a Solution Consultant to join our implementation team. This is a client-facing, hands-on role where you'll own the process of turning a customer's real-world workflows into a working solution on the Movemedical platform — from the first discoveryconversation through go-live and beyond. You'll work closely with our customers, our engineering team, and the rest of the Solution Consulting team to make sure every implementation actually works the way the customer needs it to.

We hire smart, tenacious people and give them the mentorship and opportunities they need to grow as team members and leaders. Our development process is built for remote teams and facilitates communication and trust. As a small company with big ambitions, we see and recognize the impact of every person on our team.

We are team-oriented and want each other to be successful; we pull together to accomplish our goals. Glassdoor gives us a 4.3/5.0 and Inc. put us on its Best Places to Work Editor's List in 2019.

Who are you?

You're a problem-solver at heart — the kind of person who gets genuinely excited when a customer describes a messy, ambiguous workflow and asks, "can your product do this?" You like the puzzle: figuring out what the customer actually needs, how our platform can meet that need, and building the solution that makes it real.

You communicate clearly in both directions — you can sit with a customer and understand what they're asking for, and you can turn that into something a developer can build, then translate the result back into terms the customer understands. You're organized enough to keep multiple concurrent projects moving without losing track of what's next, and you stay level-headed when priorities shift or a project gets busy all at once.

You're naturally curious about technology — the kind of person who tinkers, picks up new tools quickly, and isn't intimidated by systems you haven't seen before. You use AI as a genuine productivity tool in your day-to-day work — this is an active, growing part of how our team operates — and you're always looking for smarter, faster ways to get things done without cutting corners on quality.

What will you do?

• Lead discovery conversations with customers to understand their workflows, constraints, and goals, and translate that into a clear solution design

• Advise customers on best practices for workflow design, data quality, and system usage

• Act as the primary liaison between customers and our engineering team — translating business requirements into developer-ready tickets, and translating technical constraints back into terms the customer can act on

• Configure Movemedical workflows, permissions, and system settings to match the agreed solution design

• Investigate customer issues escalated from our Support team, determine whether something is a bug or expected behavior, and drive it to resolution

• Write and organize implementation work in JIRA, sequencing dependent tasks and keeping multiple concurrent customer projects on track

• Define and execute test plans to validate configurations, data accuracy, and integrations, and run live testing sessions with customers

• Support go-live and the hypercare period that follows — typically one to two weeks, depending on the size of the deployment — before a clean handoff to Customer Success

• Use SQL to investigate data issues and validate that configurations and integrations are behaving as expected