Supervisor, Crisis Response Team

Supervisor, Crisis Response Team

Tenant Services 

At Father Joe’s Villages, housing is not just a place - it is stability, dignity, and the foundation for recovery and long-term wellbeing. For individuals living in permanent supportive housing, moments of crisis can threaten that stability. Our Crisis Response Team provides timely, trauma-informed support that helps residents remain safely housed while navigating behavioral health needs, medical concerns, and other urgent challenges. Every day, this team responds to complex situations in real time - helping de-escalate crises, coordinate care, and connect residents to the supports they need to stabilize and move forward.

What Success Looks Like

This is hands-on, field-based leadership in a fast-paced, high-acuity environment. Successful supervisors are calm under pressure, grounded in trauma-informed practice, and able to support both staff and residents through unpredictable and emotionally complex situations. Success in this role means leading a confident, responsive team that delivers timely, coordinated, and trauma-informed interventions while maintaining compassion, consistency, and strong partnerships across housing, clinical, and community teams. You'll build staff confidence, strengthen collaboration, and help residents remain safely housed through effective crisis response.

The Role

• Lead daily operations of the Crisis Response Team across permanent supportive housing sites
• Supervise, coach, and support staff responding to high-acuity and urgent client situations
• Respond directly to crisis situations in the field when needed to support stabilization and safety
• Providereal-time guidance, de-escalation support, and coordination with clinical and behavioral health partners, as appropriate
• Coordinate closely with property management, case management, clinical services, security, and external providers
• Supporttimelyconnection to behavioral health, medical, housing retention, and supportive services
• Monitor and manage budget spend-down in alignment with approved purchases and program needs
• Ensureaccuratedocumentation, incident reporting, and adherence to crisis response protocols
• Monitor trends in crisis activity and support continuous improvement of response systems and practices
• Promote a trauma-informed, Housing First, and dignity-centered approach across all interactions

Desirable Candidate Profile

• Bachelor's degree in Social Work, Psychology, Human Services, Behavioral Health, Counseling, or a related fieldrequired; MSW preferred.
• Minimum five (5) years of experience in social services, behavioral health, housing services, or crisis response settings
• Prior supervisory or lead experience strongly preferred
• Experience supporting individuals experiencing homelessness, behavioral health conditions, substance use disorders, or otherhigh-acuityneeds strongly preferred
• Valid California driver’s license and ability to travel between program sitesrequired
• Bilingual English/Spanish preferred.

Key Competencies

• Strong knowledge of crisis intervention, trauma-informed care, Housing First, and harm reduction principles
• Ability to remain calm, make sound decisions, and lead effectively in high-stress situations
• Skilled in de-escalation, client engagement, and supportive coaching approaches
• Strong leadership, communication, and team development skills
• Ability to coordinate across multidisciplinary teams and external partners
• Strong documentation, organizational, and follow-through skills
• Commitment to serving individuals experiencing housing instability with compassion, respect, empathy, empowerment, and dignity.

Work Schedule

This is a full-time, multi-site position that combines administrative leadership with hands-on crisis response across multiple housing locations. While the typical schedule is Monday through Friday, operational needs may require occasional evenings, weekends, or on-call availability to support urgent client situations and ensure continuity of services.

Compensation & Benefits

The anticipated starting pay range for this role is $70,304 to $81,412 annually, paid out bi-weekly. Final placement and starting salary will be determined based on the candidate's experience, qualifications, certification status, and internal equity considerations.

Father Joe’s Villages offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan options, paid time off, and professional development opportunities. Employees also have access to wellness programs and employee assistance resources to support work-life balance and overall well-being.

Why Join Father Joe’s Villages

Join an organization deeply rooted in Compassion, Respect, Empathy, Empowerment, and Dignity. Make a meaningful impact by supporting individuals and families as they transition from homelessness to housing stability. Work alongside a collaborative, mission-driven team committed to holistic, trauma-informed care. Grow your skills in case management, housing stability, and client advocacy within a respected community organization.

Conditions of Employment

Employment is contingent upon successful completion of applicable pre- and post-employment requirements, which may include background checks, health screenings, license or certification verification, driving record review, and other requirements relevant to the role. These checks are conducted following a conditional offer of employment. 

Equal Employment Opportunity

Father Joe’s Villages is an equal opportunity employer dedicated to building a diverse, inclusive workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.