Job Description

The Systems Administrator supports Nearmap employees by maintaining ICT systems and providing hands-on IT support under the direction of senior IT staff. Responsibilities span hardware, software, mobile devices, and core systems. This is a contractor role focused on operational support and execution within established processes and frameworks. The role does not carry ownership of compliance, vendor strategy, or architectural decisions.

Qualifications

Support monitoring of availability and uptime of corporate systems (e.g. routers, switches, phones, firewalls, cloud components, workstations, laptops) — escalate issues to senior IT staff as required

Manage internal applications (e.g. AD, Office 365, Jira, Confluence, Okta) including access management

Maintain physical office infrastructure, including setup of workstations and desk moves as directed by management

Work within established security practices aligned to the NIST Cybersecurity Framework (e.g. Data Loss Prevention, Event Logging, Mobile Policies, Firewall Policies) — not responsible for defining or adopting new practices

Maintain accurate and detailed documentation of work instructions and internal procedures

Aid senior members of the team where needed
Responding to desktop support requests from employees face-to-face and remotely.
Provide general support - 1st and 2nd level for IT systems.
Use Nearmap standard IT tools to track work.

Additional Information

OS experience across: Linux, Windows, Mac OS, Android, iOS

Exposure to scripting languages — Bash, PowerShell

Office 365, Active Directory (incl. Group Policy and administration)

Exposure to cloud infrastructure — AWS or similar

Networking and firewall fundamentals

Strong customer service skills

Strong awareness of Data Security

Strong technical documentation skills

Ability to communicate across all levels of the business

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