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JOB DESCRIPTION
The Wild Thyme Company's experienced Server will display the highest quality of customer service and perform food and drink serving duties at special events while interacting with guests in a positive, friendly and efficient manner. The goal is to enhance customer satisfaction so that we can maintain and expand our clientele. The Server will report directly to the Captain and Event Leads. It is important that you understand the expectation set by The Wild Thyme Company’s Mission Statement, “The Wild Thyme Way”, Core Values “Passion for Food, Passion for Service” and “Words We Live By”.
You are to ensure that the following goals are met:
1. Arrive to work on time.
2. Unload truck and load-in to venue for set-up.
3. Perform set up, monitor, serve,replenish, and breakdown of various stations (i.e., Action, Hor D’oeuvres,Coffee, Buffet Stations, Beverage, and Scullery) for specified functions according to event requirements.
4. Set up room as instructed by event Lead or Captain to include linen, service‐ware and glassware.
5. Perform side work
6. Attend pre-shift huddle meeting before event to learn function particulars, including guest expectations and service
7. Prepare and serve meal accompaniments to guests
8. Wine pouring during service for plated dinner
9. Bussing
10. Communicate any areas of needs, issues, and concerns from guests to Event Lead/Captain/Event Manager/Respective Sales Rep
11. Maintain complete knowledge of and comply with company policies/service procedures/standards
12. Maintain complete knowledge of correct maintenance and use of equipment
13. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy
14. Maintain positive guest relations at all times
15. Be familiar with food menu and available venue facilities to respond to guest inquiries accurately
16. Resolve guest complaints, ensuring guest satisfaction
17. Monitor and maintain cleanliness, sanitation and organization of assigned work areas/stations
18. Practice “Clean as you go” policies
19. Perform other duties as assigned
20. Complete closing duties:
a) Breakdown all F&B stations, as specified
b) Pack and clean all equipment, as assigned
c) Load truck
21. Current California RBS Certification Required
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