Experience Associate - Temporary

ORGANIZATIONAL BACKGROUND

The New Children’s Museum’s (NCM) mission is to spark creativity, exploration, and a sense of belonging through interactive art experiences. Located in downtown San Diego, the New Children’s Museum collaborates with contemporary artists to design and create art installations and educational programs for children. The Museum brings families together in a rich educational environment that fosters creativity and expression. 2.4 million guests have visited the downtown location since doors opened in 2008, including 232,386 visitors in 2022.

Our vision is to be the most innovative, most loved, most inspiring, and most sustainable children’s museum in the world. Our interactive art installations and hands-on art programming provide creative and educational experiences for children and families. We work with artists to reimagine our spaces so that there is always something “new” to discover when you visit. As a nonprofit institution, we rely on daily admissions, memberships, and community support to fund our daily operations. 

Our commitment is to provide a welcoming space for all families. We believe that diversity, equity, accessibility, and inclusion are integral to fulfilling our mission and empowering children’s innate creativity through hands-on exposure to art and the creative process. Last year, 69,455 visitors attended the Museum through access programs. Please visit: https://thinkplaycreate.org/ to learn more.

POSITION SUMMARY

Specific responsibilities include:

• Positively represents the New Children's Museum by providing welcoming, inclusive, and consistent customer service to all visitors.
• Greets new and returning guests and contributes to the creation of a warm, welcoming, creative, and playful community.
• Fosters a community valuing social justice and amplifying youth voice.
• 
  Facilitates opening and closing of Museum installations {indoors/outdoors) in a timely and thorough manner.
• Preps materials and restocks drop-in activity spaces.
• Engages with guests across museum spaces
• Monitor for first aid needs and report incidents to the Manager on Duty and/or Security Manager
• Maintains clean, safe, and welcoming museum spaces via a daily, monthly, and annual cleaning practice.
• May be stationed inside or outside to monitor directional flow and museum capacity
• Provides information on NCM programs and services, including but not limited to school visits, camps, events, and membership to visitors.
• Participates in morning and afternoon team huddles.
• Staff evaluation stations as needed and support evaluation collection with visitors and program participants as required
• Other reasonable duties as assigned

SCHEDULE REQUIREMENTS

Must be available a minimum of 3 days/week. Available during the hours of 8:00 am - 5:00 pm with some early morning and evening hours. This is a temporary summer position from June to August 15. 

REQUIRED QUALIFICATIONS: 

• Education and/or Experience: 
  • High school diploma or equivalent.
  • Experience working with children strongly preferred

• The ideal candidate must be/have:  
  • Ability to provide excellent customer service skills under pressure.
  • Desire to learn about/communicate the Museum's mission, installations, studios, and programs with guests.
  • Positive attitude and excellent team player
  • Reliable, dependable, adaptable, and flexible
  • Willingness to be certified in First Aid and CPR.

• Language Skills: 
  • Fluency in English is required.
  • Being bilingual is a plus.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, talk, see, and hear. The employee must be able to verbally communicate in a concise manner. Some of the daily responsibilities require being outdoors with shade provided.

WORK ENVIRONMENT

Much of the workday will include the employee standing and walking. Work will be conducted both indoors and outdoors with constant ambient noise levels. Standard museum safety protocols including fire regulations, and avoidance of falls, trips, and similar museum hazards.