Healthcare Enrollment Specialist

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons.

FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy.

Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others.  FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management.   

The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

General Job Description

*The Healthcare Enrollment Specialist is responsible for providing health insurance screenings and application assistance to low-income individuals.

Job Roles

*Conducts health insurance options education at appropriate agency and community sites. Attends community meetings and trainings as needed. **Care Coordination Department will designate certain HES to carry out this essential function in the detention facility environment.

*Documents contacts, maintains files, and submits program statistics as needed. Utilizes an enrollment verification system to document outcomes. Timely and complete submission of project logs/data reports.

*Meets department application assistance productivity standards of 4 applications per day.

*Performs other duties as assigned.

*Provides health insurance eligibility determination and application assistance at assigned clinic and community sites.

Education/Certifications/Licenses/Registrations

*Certified Enrollment Counselor Certification must be obtained within 90 days of hire and maintained while in this position.

*High school graduate or GED equivalency required.

*Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency. Mileage and other reimbursement governed by policy.

Experience/Specialized skills (including Language)

*Ability to work effectively with other organizations.

*Ability to work effectively with patients from diverse social, cultural and economic groups.

*Ability to work independently and use critical thinking skills.

*Basic knowledge of Medi-cal, Medi-Cal Managed Care Plans, Covered California, CalFresh, and private insurance.

*Bilingual in English/Spanish required.

*Excellent interpersonal and customer service skills.

*Intermediate Written and verbal communication skills.

We are excited to share that the salary range for this position is:

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.