Benefits:

Employee discounts
Health insurance
Paid time off

Veterinary Receptionist / Client Service Representative

Benefits & Perks

Competitive hourly pay
Career growth and advancement opportunities
Employee discounts on veterinary products and services
Supportive and team-oriented work environment
Opportunity to grow your skills within the veterinary field

Job Summary

Sunset Cliffs Animal Hospital is looking for a friendly, professional, and dependable Veterinary Receptionist / Client Service Representative to join our team.

The ideal candidate enjoys working with both people and animals, provides exceptional customer service, and is able to stay organized and positive in a busy veterinary hospital environment.

We’re looking for someone who:

✨ Has veterinary reception or animal hospital experience preferred
✨ Provides excellent customer service and communicates confidently and professionally
✨ Is comfortable answering phones, scheduling appointments, and checking clients in and out
✨ Can multitask and stay organized in a fast-paced environment
✨ Is dependable, positive, and works well as part of a team
✨ Truly enjoys helping people and their pets ❤️

Responsibilities

Warmly greet clients and patients upon arrival
Check clients and patients in and out efficiently
Answer incoming phone calls and assist clients professionally
Schedule and confirm veterinary appointments
Communicate clearly with clients regarding appointments, hospital procedures, and general questions
Coordinate with doctors, veterinary assistants, and technicians to support smooth patient flow
Process payments and maintain accurate client information
Respond to client messages and follow up when needed
Maintain a clean, organized, and welcoming front desk and reception area
Provide compassionate and professional service, including during stressful or emotional situations
Assist with additional front-desk and administrative duties as needed

Qualifications

Previous veterinary hospital or animal-care experience is strongly preferred
Previous receptionist or front-desk experience preferred
Two or more years of customer service experience preferred
Excellent verbal and written communication skills
Strong customer-service skills and professional demeanor
Comfortable working with computers, phones, and scheduling software
Excellent organizational and multitasking abilities
Strong work ethic, reliability, and positive attitude
Ability to remain calm and professional in a busy environment
Must enjoy working with animals and providing excellent service to their owners

Sunset Cliffs Animal Hospital — San Diego, CA

If you are passionate about animals, enjoy helping people, and want to be part of a growing veterinary team, we would love to hear from you!

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