Customer Service Representative

Key Responsibilities

Client Communication & Scheduling

• Answer incoming calls, emails, and client inquiries promptly with professionalism, warmth, and compassion.
• Schedule appointments based on client needs and veterinarian availability.
• Utilize technology to send appointment reminders, confirmations, and follow-up communications to keep clients informed and support continuity of care.
• Conduct outbound calls to re-engage inactive clients and encourage appointment scheduling.

Client Relations & Customer Service

• Greet clients and patients warmly, ensuring a positive experience from check-in through checkout.
• Use active listening skills to gather essential patient and medical information and appropriately triage client concerns.
• Demonstrate empathy and professionalism in all interactions, particularly when assisting distressed or emotional clients.
• Promote practice services, wellness programs, special offers, and community initiatives to help clients make informed healthcare decisions for their pets.

Patient Information Management & Technology

• Maintain accurate and up-to-date client and patient records within the practice management system.
• Process billing transactions, including credit card payments, digital payments, financing applications, and pet insurance claims.
• Document client communications and appointment details thoroughly to support efficient practice operations and continuity of care.

Medical Team & Practice Support

• Support daily hospital operations and maintain a clean, organized, and welcoming reception area.
• Educate clients about available services, preventive healthcare options, online appointment scheduling, and the practice's online pharmacy.
• Collaborate effectively with veterinarians and support staff to ensure exceptional patient care and client satisfaction.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience required; veterinary, medical, or healthcare experience preferred.
• Excellent verbal and written communication skills with a strong commitment to delivering compassionate, client-centered service.
• Proficiency with computers, scheduling software, payment processing systems, and digital communication platforms.
• Strong organizational skills with the ability to prioritize tasks and thrive in a fast-paced environment.
• Exceptional attention to detail and accuracy when handling client and patient records.
• Ability to lift and carry up to 40 pounds independently.

What We Offer

• Opportunity to make a meaningful difference in the lives of pets and their families.
• Collaborative, supportive team environment.
• Ongoing learning and professional development opportunities.
• Medical and dental Insurance.
• 401(k) retirement plan with company match.
• Employee discounts on veterinary services and pet products.
• Compensation: $20-$21/hr

Join Mission Valley Pet Clinic and become part of a team dedicated to providing outstanding veterinary care and an exceptional client experience every day.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.