Make an impact by leading a high-performing administrative organization that supports senior leaders across the business. In this role, you'll help shape team strategy, drive operational excellence, and foster a culture of collaboration, development, and continuous improvement.

As a Business Support Manager on the Business Support Management team, you will lead a team of Administrative Assistants and Senior Admins while ensuring efficient, high-quality support for business stakeholders. You will oversee talent development, workforce planning, and operational execution while maintaining a strong controls environment. Working closely with senior leaders and business partners, you will help drive process improvements, manage change initiatives, and support business priorities.

Job Responsibilities

Lead a team of Administrative Assistants and Senior Admins, establishing clear expectations and service standards.
Manage the administrative team lifecycle, including hiring, onboarding, coaching, performance management, and career development.
Oversee capacity planning, coverage management, escalations, and operational support across business needs.
Establish effective operating routines and stakeholder engagement processes to support consistent execution.
Drive process improvements and standardization initiatives to enhance productivity and service delivery.
Maintain a strong controls environment by identifying risks and implementing sustainable solutions.
Partner with senior leaders and business partners to support strategic initiatives and organizational change.

Required Qualifications, Capabilities, and Skills

5+ years of experience in business support, operations, administrative management, or a related leadership role.
Demonstrated experience leading and developing multi-level teams in a complex environment.
Strong communication and relationship-building skills with the ability to engage senior stakeholders.
Proven problem-solving, decision-making, and organizational skills with a focus on risk management and controls.
Ability to manage multiple priorities, adapt to changing demands, and deliver results in a fast-paced environment.
Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
Experience driving team performance, employee development, and operational excellence.

Preferred Qualifications, Capabilities, and Skills

Experience managing service delivery or supporting client-facing teams with defined service expectations.
Experience leading process improvement, standardization, or operational efficiency initiatives.
Ability to drive change adoption and influence stakeholders across a matrixed organization.
Experience supporting teams across multiple geographic locations or time zones.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Learn more about this Employer on their Career Site

Vice President, Business Support Management (Assistant Management)