Front Desk Attendant - On-Call

The Olympic Club, a private member athletic and country club in San Francisco, seeks an on-call Front Desk Attendant. At The Olympic Club, our members enjoy 2 campuses, 19 sports, world-renowned golf courses, exceptional social and athletic programs as well as 18 hotel rooms and 5 Food & Beverage outlets. Our City Clubhouse is located one block from Union Square and within easy walking distance of the Powell Street BART station. Our Lakeside Clubhouse sits next to the ocean on the border of San Francisco and Daly City.

The Olympic Club offers employees free golf on Mondays at our Lakeside campus and a variety of sports and social events for employees throughout the year as well as lunch and dinner provided daily.

Position Summary:

Our Front Desk Attendants are key touch points in service for our membership. Front Desk Attendants are guest service agents, greeters, problem solvers, reservationist (hotel rooms, restaurants, social events) and multi-taskers.  

Position Overview:

More detailed responsibilities for this position include but are not limited to the following: member hospitality and service, administrative and telephone duties, hotel room reservations, event reservations, distributing club mail, assisting members and guests, maintaining inventory of Club equipment, issuing guest locker keys, making change, etc. Candidates should have working knowledge of computers, Outlook, Word, Excel and basic programs.

Essential functions and responsibilities:

• Handle member's request and concerns
• Offer referral for services and handle requests for information
• Assist members and guests
• Heavy telephone and taking event & dining reservations
• Distributing club mail
• Maintaining inventory of Club equipment
• Basic administrative duties

    

Non-Essential functions and responsibilities:

• Handle and store luggage and coats
• Assist other departments as required

             

Qualifications Required: 

• A high school diploma is required
• Candidates must possess outstanding customer service skills and excellent phone etiquette 
• Superior communication skills, fluent oral and written English communication skills
• Professional attitude
• Good organizational skills
• Effective conflict management and decision-making
• Ability to use a variety of computer applications, including Outlook, Word, Excel 
• Administrative skills
• Time management skills, ability to multi-task and prioritize
• Working knowledge of the facility, services and local area
• Flexible schedule, able to work nights, weekends and holidays

Qualifications Desired: 

• Previous hotel front desk experience preferred 
• Previous experience in customer service 
• Previous cash handling experience 
• Ability to speak a second language 

Interviews are by scheduled appointment only. All employment offers are pending satisfactory results from a background investigation and pre-employment drug testing. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

EOE M/F/D/V.