APeX Senior Access Applications Analyst

The APeX Senior Access Applications Analyst is dedicated to high level and detailed analytical work and functions as the senior technical and solutions oriented resource for the Access team. The Senior Access Applications Analyst works under the direction of the Manager/Director to configure, build & install the application. Responsible for analyzing work flows, policies, procedures, and constraints of the clinical or business operations support by the application, and offering technical solutions based on this analysis. In depth and precise investigation and documentation of operational specifications and application functionality is required.  Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application.  

The APeX Senior Applications Analyst preforms analysis on optimization, enhancement, upgrade and project requests during the intake process.  This can include working with multiple Clinical Systems teams, as well as the PMO Office, Leading projects, Clinical SMEs and Business Operations.  He/she may be required to lead chosen optimization, enhancement, upgrade and other projects that have been prioritized by CS and operations management.    The senior access applications analyst will have comprehensive knowledge of UCSF Clinical System Procedures and Polices and a multi-layered understanding of Operational workflows, business processes, compliance requirements.

The APeX Senior Access Analyst has in-depth knowledge of Epic patient access systems, ancillary systems, and health access operations.

The APeX Senior Access Applications Analyst also develops user training aids and trains end users in workflow and use of the application. He/she function as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization and on-going support (7x24).  High level, proactive communication, excellent, independent judgment and decision making, and collaborative leadership are required attributes. Attention to detail is a critical skill for this position.  Successful candidates enjoy helping other user to learn and adopt to use of the application.

The Senior Access Applications Analyst must achieve certification in, and support, two or more of the following APeX applications:

•    Cadence
•    MyChart
•    Referral and Authorizations

Department Overview 

Health IT are responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.

Incumbent must be able to adhere and emulate Clinical Systems and Health Informatics culture and core values as stated below: 

“People First:  Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF’s future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver. 

Clinical Systems Core Values include: 

Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.

Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.

Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, 

exhibits bias-to-action, and avoids analysis-paralysis

Innovation:  Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.

Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.