AV Technician

As an Audio Visual (AV) Technician, you will be responsible for delivering seamless audio-visual and video conferencing experiences across corporate environments. This role involves hands-on support of AV systems, live event operations, installations, troubleshooting, and ongoing maintenance.

You will work in a dynamic, client-facing environment, supporting both day-to-day operations and high-profile events. Depending on experience and expertise, you may take on responsibilities ranging from technical execution to leading AV initiatives, mentoring team members, and driving process improvements.

Key Responsibilities

• Install, configure, and maintain AV systems including conference rooms, huddle spaces, digital signage, and control systems

• QSC Q-SYS DSP and control processors, Logitech Sync, Google Meet, Zoom, Microsoft Teams, Shure MXA Microphones

• Provide end-to-end support for meetings and live events, including setup, operation, troubleshooting, and teardown

• Diagnose and resolve AV/VC technical issues in real time, ensuring minimal disruption

• Support and manage video conferencing platforms such as Zoom, Microsoft Teams, and Cisco Webex

• Work with AV control systems in collaboration with remote engineering teams

• Perform cabling tasks including pulling, terminating, labeling, and testing (Cat5e/6, HDMI, audio, etc.)

• Conduct routine system health checks, preventative maintenance, and upgrades

• Manage AV inventory, equipment logistics, asset tracking, and RMA processes

• Maintain accurate documentation and ticket updates using ITSM tools (e.g., ServiceNow)

• Ensure compliance with service level agreements (SLAs), safety standards, and operational procedures

• Coordinate with internal stakeholders, vendors, and cross-functional teams to deliver AV solutions

• Support high-visibility and executive-level events with professionalism and precision

• Contribute to process improvements, documentation, and standard operating procedures

Education & Experience

• High School Diploma or GED required

• Associate’s or Bachelor’s degree in IT, AV, Electronics, or related field preferred

• Experience in AV support, IT support, event production, or related technical roles

• Experience level may range from entry-level to advanced, with increasing responsibility in troubleshooting, event support, and project execution

Certifications (Preferred)

• AVIXA CTS, CTS-I, or CTS-D

• Crestron and/or Extron certifications

• CompTIA A+ or Network+

• Certifications in Zoom, Microsoft Teams, or Cisco Webex

• Project management certifications (e.g., PMP, Project+) are a plus

Knowledge, Skills & Abilities

Technical Skills

• Strong understanding of AV systems including displays, projectors, microphones, speakers, and switchers

• Familiarity with video conferencing technologies and collaboration platforms

• Ability to install, configure, and troubleshoot AV hardware and integrated systems

• Knowledge of cabling, signal flow, and AV over IP concepts

• Basic networking knowledge (IP addressing, device connectivity)

• Experience with ticketing systems and documentation practices

Soft Skills

• Strong customer service orientation with a focus on user experience

• Clear and effective communication with both technical and non-technical stakeholders

• Problem-solving mindset with the ability to perform root cause analysis

• Ability to manage multiple priorities in a fast-paced environment

• Adaptability and willingness to learn new tools and technologies

• Strong teamwork and collaboration skills

Leadership & Ownership

• Ability to take ownership of AV environments, room readiness, and service quality

• Capability to lead AV support during critical events or complex situations

• Mentor junior team members and contribute to team development

• Drive continuous improvement in processes, standards, and service delivery

Physical Requirements

• Ability to lift up to 50 lbs regularly

• Frequent standing, walking, bending, crouching, and climbing ladders

• Manual dexterity for handling tools and AV equipment

• Ability to work at heights when required

• Travel to client sites as needed

• Valid driver’s license (if applicable)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law