Barista Manager

Essential Functions 

• Customer Service: serve as an ambassador to our customers and be the frontline representative for all customer service needs. Provide the best assistance in a courteous, fast and efficient manner, and accommodate all requests and special needs for guests and Clients 

• Manage: oversee Barista teams, including shift scheduling, performance reviews, investigations and terminations. Coordinate and assign work duties for your team, handle employee relation issues and work with HR to solve and address instances when necessary 

• Hire: work with staffing recruiter to select and hire appropriate Barista staff to grow your teams 

• Report: create operational checklists to monitor workflow and manage employee expectations. Prepare a daily manager’s report to highlight staff issues, equipment repairs, product inventory, training needs and more 

• Communicate: effectively communicate with vendors, management and staff to ensure efficient operations without issue 

• Train: create a training program to ensure positive workflow and align employee expectations with company standards. Coach and discipline staff according to company and kitchen policies 

• Safety: ensure safety of customers and staff through the proper implementation of hiring, training, evaluation and delegation of duties as necessary. Follow all safety and sanitation procedures within set guidelines from OSHA, HACCP and Department of Public Health and Risk Management – and ensure your team is following guidelines as well 

• Other duties as assigned 

Knowledge and Skills 

• Excellent customer service skills and reliability are a must 

• Strong communication, multi-tasking and problem-solving skills  

• Sense of urgency and ability to work within a safe manner 

• Proven success in a previous management role 

Requirements 

• High school diploma or GED 

• Minimum 5 years of experience as a barista in a high-volume coffee shop or café environment.

• 1+ year of supervisory or lead experience in food service, including training and coaching team members is preferred.

• Managers must have and maintain an active Food Handlers Card, as required by the California Health Department 

About: 
Flagship Culinary Services is dedicated to helping companies provide high quality dining experiences for their employees and visitors. Our talented teams help deliver delicious and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients. We support many different types of food service setups, from full-service cafés to customized food concepts.