About the Role

This is a high-impact, early-stage opportunity to be the voice and face of a fast-moving ambient AI startup to its most engaged users. As Community Operations Lead, you'll build and nurture a thriving community from the ground up — across platforms like Discord, X, and beyond — while shaping how the company connects with users, gathers insights, and fuels authentic growth.

You'll work closely with the General Manager and cross-functional partners in product, research, and go-to-market, helping to define the scope of this role as it evolves. This is a hybrid role based in San Francisco, CA. Visa sponsorship is not available.

What You'll Do

Build and own the community presence across platforms where early users are most active (Discord, X, etc.)
Drive day-to-day community operations: moderation, engagement, health monitoring, and platform management
Plan and coordinate community events and touchpoints — both digital and in-person
Partner with product and research teams to leverage the community for UX research, user studies, and feedback loops
Collaborate with go-to-market teams to execute coordinated campaigns with highly engaged community members
Represent the company's values and vision as a key, trusted figure within the community
Define processes and build playbooks from scratch as the work surfaces and evolves

What We're Looking For

Required (Dealbreakers):

2+ years of direct experience building or meaningfully growing an online community for a B2C or prosumer product
Demonstrated experience managing community operations including moderation, engagement, and day-to-day management across platforms such as Discord, X, or similar
Proven ability to make independent decisions, resolve conflicts, and drive user engagement without predefined processes or playbooks

Also Required:

Experience coordinating and executing community events, both digital and in-person
Experience partnering with product and research teams to conduct user research, gather feedback, and inform product decisions
Experience executing go-to-market campaigns and coordinating with marketing or GTM teams
Operational capability to define scope, prioritize work, and manage ambiguous or evolving responsibilities

Nice to Have:

In-person event coordination and logistics experience
Multilingual proficiency

You'll thrive here if you are:

A self-directed, scrappy operator who is comfortable — even energized — by ambiguity
Product-minded and deeply curious about users
Equally comfortable engaging one-on-one with community members and stepping back to think strategically about community health

Location

This is a hybrid role based in San Francisco, CA. Candidates should expect a regular in-office presence. Visa sponsorship is not available.

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