Concierge (Luxury Rental)

Set the Tone. Be the Welcome.

At Related Management, we know the front desk is more than just a desk—it’s the heartbeat of the building. As a Concierge, you’ll be the first impression for residents and guests, creating a calm, polished, and welcoming experience every day. If you’re organized, personable, and take pride in making things run smoothly, we’d love to have you on our team.

Schedule:

Tuesday - Saturday: 2pm -10:30p

Off days: Sunday and Monday

Compensation:

• $24.00 - $27.00 / hour
• with an annual bonus that is tied to performance

What You’ll Do:

Resident & Guest Services

• Greet residents and guests warmly and professionally

• Announce visitors and manage deliveries with care

• Keep the lobby area clean, calm, and welcoming

• Support leasing tours and events with a polished front desk presence

• Check lobby lighting, scent, music, and overall presentation throughout your shift

Security & Access Control

• Monitor building cameras and visitor logs

• Track vendor and contractor entries and exits

• Respond calmly and appropriately to safety concerns

Package & Amenity Management

• Receive and log packages using digital systems

• Help manage package room and amenity reservations

• Support accurate resident preferences and visitor tracking

Move-In & Move-Out Coordination

• Prepare elevators and common areas for scheduled move-ins or move-outs

• Notify management of any unscheduled activity

• Ensure transitions are smooth and welcoming

Leasing & Visitor Support

• Welcome prospective residents and notify the leasing team

• Provide brochures or contact info and maintain a helpful presence

Lifestyle & Community Engagement

• Maintain bulletin boards, support community events, and share local recommendations

• Remember resident preferences and deliver personalized service moments

Emergency & Service Response

• Follow emergency protocols and respond calmly

• Assist with in-the-moment service needs and escalate when necessary

• Ensure follow-up on issues to confirm resident satisfaction

Teamwork & Professionalism

• Keep the front desk organized and presentable

• Join daily huddles and support team updates

• Take on special assignments and model emotional intelligence

What You Bring:

• Strong customer service or hospitality experience
• Polished communication and a professional, composed demeanor
• Basic comfort with digital tools (e.g., delivery logs, CRMs)
• Ability to lift up to 50 lbs and remain on your feet for long periods
• High school diploma or equivalent required
• Flexibility for weekend, evening, or holiday shifts as needed

WHY YOU’LL LOVE IT HERE                                              

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources – such as counseling are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

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