Director, C&P Customer Growth Initiatives

The Opportunity

This role will engage with customers, internal teams and executive leadership to aggregate and disseminate insights from Adobe’s priority customers across the extended Creativity and Productivity network. Creating a virtual feedback loop into Adobe’s Executive Leadership, C&P Global Sales, Product, Marketing, and Sales Enablement organizations. It will increase the speed and consistency by which field insights are captured and communicated across the global DMe organization. Driving initiatives to better understand C&P customers’ priorities, and identify the findings needed to ensure Adobes captures the highest customer wallet share. 

What You’ll Do

This candidate will have the enterprise experience vital to discern key customer patterns and trends; developing strategic and actionable points of view to amplify across the organization and enable speed of execution. With demonstrated success standing up global customer programs across matrixed enterprise organizations, and a proven track record of fostering cohesion and drive strategic initiatives forward. This role is considered pivotal in helping DMe field sales gain customer insights, and move with increased pace and knowledge as Adobe’s new generative services are introduced.

The role will closely shadow the VP Global Creativity and Productivity (C&P) Sales to ensure a clear understanding of Adobe’s C&P strategy and team initiatives. Helping scale the VP of Global C&P Sales’ reach throughout the field sales team. This candidate’s customer acumen, program management capabilities, and strong communication skills will ensure consistent and timely customer information flow across the organization. Helping the team prioritize their sales efforts.

This role will also require a leader to create a series of targeted DMe initiatives, with the goal better understand and communicate our customers’ priorities while arming DMe business partners more efficiently and effectively with real time customer feedback.

The Director, DMe Growth Initiatives position offers a unique opportunity to make a significant impact on DMe’s field sales teams’ success and satisfaction while driving business growth and innovation. If you are someone that is passionate about delivering exceptional customer experiences and driving positive business outcomes, we’re excited for you to apply.

What You Need to Succeed

• Bachelor’s degree in business, Operations, Finance or related field

• 10+ years work experience in program management, process management, process improvement OR equivalent experience

• 5+ experience in sales execution or sales operations

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.