Epic System Application Analyst

Position Summary:

The Epic System Application [ESA] Analyst is a visible role in enhancing the highest quality of care delivery through effective use of technology. The ESA performs the implementation, maintenance and optimization of SFCHC’s Epic electronic health record systems. The ESA ensures that Epic EHR is fully functioning, secured and up to date at all times to meet the needs of the clinical providers, patient management, revenue management and other end-users improving patient care and services. The ESA reports to the Director of Revenue Operations and Informatics and works collaboratively with API-SFCHC network technicians on the day-to-day basis. This role serves as liaison between the network technician and Epic end-users.

Major Responsibilities:

• Configure and customize EHR applications to improve workflows enhancing end user experience

• Builds and develops workflows, reports and templates

• Test and calibrates Epic system functionalities

• Create and maintain Epic user profiles ensuring appropriate level of access and security

• Provide training support to end-users, navigating Epic EHR effectively through diligent on-boarding, training and workshops

• Identify system requirements, troubleshooting issues and implement solutions in consultation with API-SFCHC Network Support technicians and the Director of Clinic Revenue Operations & Informatics

• Adhere to the security and integrity of patient health information ensuring that patient information is protected, confined and secured

• Manage Epic EHR systems and ensuring compliance HRSA-BPHC and California DHCS regulations

• Periodically analyze system performance and end-user feedback

• Recommend upgrades and enhancements to EHR system keeping it efficient, sound and user-friendly

• Investigate and troubleshoot reported problems, identifying root causes and implementing solutions.

• Create and update documentation related to processes and troubleshooting procedures.

Minimum Qualifications:

• A bachelor’s degree in computer science, Health Informatics or similar discipline is required

• Relevant 2-3 years’ experience in information technology and electronic health records

• Highly proficient in EHR software and applications, health information

• Certification in EHR systems, preferably Epic is a big plus

• Ability to work with diverse populations – LGBT communities, refugees/immigrants, people experiencing homelessness, and multiply-diagnosed populations (those with substance use and/or mental health issues).

• You must commit to working on-site at least 3 days a week and may involve visits to other facilities

• Resolves service issues/requests in aa timely and respectful manner, 2-3 hours maximum

• Excellent verbal, interpersonal, group communications skills and highly organized

Benefits:

Competitive compensation
Comprehensive health, vision, and dental insurance
Company sponsored life, and long-term disability insurance
Generous paid time off including paid holidays
Company-sponsored retirement plan
Opportunities for professional growth and development

EEO Statement:

San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Location:

San Francisco, CA

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