Food & Beverage Supervisor

The Role:

Foster City, CA

Crafty's Food & Beverage Supervisor manages a team of Food & Beverage Associates to deliver a high quality client experience, centered around hospitality and operations at a client site. They are the main point of contact on the ground for our client, and will be focused on - and have the agency to deliver - the best client experience for their site. There are four main areas of responsibility: client communications, people management, operational execution, and quality assurance.

• Client Communications: Serve as the primary on-site liaison with the client, maintaining strong, professional relationships through consistent, clear communication. Proactively share updates, resolve issues, and escalate concerns to the broader Crafty team as needed.
• People Management: Lead and support a team of Associates by setting expectations, providing regular feedback, and fostering a positive, collaborative work environment. Ensure team members are properly trained, motivated, and aligned with Crafty’s standards of service.
• Operational Execution: Oversee day-to-day pantry operations, including inventory management, restocking, merchandising, and equipment upkeep (e.g., coffee machines and kegerators). Ensure all tasks are completed accurately and on time, in alignment with client needs and company processes.
• Quality Assurance: Conduct regular quality checks on products, equipment, and overall presentation. Uphold cleanliness, organization, and safety standards across all client-facing and storage areas. Take initiative to identify areas for improvement and implement solutions that enhance the client experience.

This full-time, salaried position at Crafty supports one of our Bay Area clients in Foster City, CA. While the typical schedule is Monday through Friday from 7am to 4pm., hours may fluctuate depending on operational demands or special events.

Required Attributes:

• Client Obsessed: Demonstrates a deep understanding of client needs and consistently leads the team in delivering exceptional service. Acts as a proactive advocate for the client experience, guiding the team to anticipate preferences and maintain high standards of professionalism in all interactions.
• Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats to ensure clarity, alignment, and consistency between clients, team members, and the broader Crafty organization. Provides direction, feedback, and escalation as needed.
• Operationally Sound: Ensures that all operations run smoothly, efficiently, and effectively by overseeing daily workflows, upholding best practices, and holding the team accountable to Crafty’s operational standards and client expectations.
• Reliable: Shows leadership through accountability, punctuality, and consistency in fulfilling responsibilities. Establishes trust with both the client and team by maintaining high service standards and ensuring team reliability and follow-through.
• Resilient: Quickly adapts to change and leads the team through challenges with strong problem-solving skills and a calm, solutions-oriented mindset. Maintains a positive attitude while navigating complexity to ensure continuous operational success.
• Must be able to remain stationary for 50% of the time and capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout the client site as needed
• Collaborative:Encompasses the ability to lead and work effectively with others toward shared goals while promoting a supportive, feedback-driven environment. Encourages constructive conflict resolution and fosters a team-oriented culture committed to shared success.
• Autonomy: Empowers team members to take ownership of their site and responsibilities by modeling decisive action, innovation, and continuous improvement. Encourages independent problem-solving and accountability to enhance client satisfaction and operational performance.
• Attention to Detail: Demonstrates exceptional attention to detail by overseeing the team’s execution of merchandising, inventory management, and overall site presentation. Ensures consistency, accuracy, and excellence across all aspects of client operations.

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Role Goals

• Goal #1 — Controllable Client Retention: The Food & Beverage Supervisor will maintain 100% controllable client retention across their site(s) (excluding uncontrollable churn events such as account closures, headcount reductions, or spend falling below contracted minimums), for at least 9 consecutive months, as measured by monthly retention reporting.
• Goal #2 — Client Quality & Escalation Management: The Food & Beverage Supervisor will complete QC checks at their client site(s) on a bi-weekly cadence and maintain escalation tickets at no more than 1 per month, as tracked in HubSpot reviewed monthly.
• Goal #3 — Team Performance: The Food & Beverage Supervisor will ensure direct reports consistently achieve a shift success and quality control score of 95% or higher, as measured by performance reporting reviewed monthly.
• Goal #4 — AI: The Food & Beverage Supervisor will leverage AI tools (such as Gemini) to improve team and operational efficiency — such as streamlining client communications, shift reporting, or scheduling workflows — reducing time spent on these tasks by at least 20%, as measured by adoption of AI-assisted workflows and self-reported time savings reviewed at Q2 and Q4.

What we offer:

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart people who work incredibly hard and have fun along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is $60,000 - $70,000 annually. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.