About the Role

Join a fast-growing, Y Combinator–backed AI startup as their Founding GTM hire. This is a rare opportunity to be the first go-to-market person at a seed-to-Series A company building an AI-powered customer support automation platform. You'll work directly with the founders to define and execute the commercial strategy from the ground up — shaping how the company sells, positions, and grows.

The company serves a customer base of high-velocity, AI-native software companies, helping them automate and resolve complex customer support tickets end-to-end. You'll have an outsized impact on revenue, process, and culture at a critical inflection point.

What You'll Do

Own and drive the full go-to-market motion — from outbound prospecting and pipeline generation to closing deals
Work closely with founders to refine ICP, messaging, and positioning
Build and iterate on sales processes, playbooks, and tooling from scratch
Engage with prospects and customers to deeply understand their pain points and feed insights back to the product team
Identify new channels, partnerships, and growth levers to accelerate revenue
Lay the foundation for a scalable GTM function as the company grows

What We're Looking For

Required:

A track record of excellence — you set a high bar for yourself and your work
Strong commercial instincts — you understand how to create, qualify, and close opportunities
0–5 years of experience in a GTM, sales, or growth role, ideally at an early-stage B2B SaaS or AI company
Comfort operating in ambiguity and building structure where none exists
Exceptional communication skills — written and verbal
Genuine curiosity about AI and customer experience technology

Nice to Have:

Prior experience at an AI-native or developer-tools company
Familiarity selling to CX, support, or engineering teams
Experience in a founding or first-hire GTM role

Compensation & Benefits

Salary: $150,000 – $250,000 USD annually
Equity participation as a founding team member
Opportunity to shape company culture and GTM strategy from day one

Visa sponsorship is not available for this role.

Location

This is a full-time, on-site role based in San Francisco, CA. You'll be working in-person alongside the founding team.

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