Head of Product

Head of Product Gaia Health

Full-time, San Francisco, open to hybrid

About the Role

Gaia is a consumer health company re-defining our experience with medicine across the whole stack. We have created technological breakthroughs in drug delivery technology that enable once monthly controlled-release of medicines rather than needing daily pills, and alongside this we’re building a tech platform for personalized medicine. Gaia is hiring a founding Head of Product to own the product experience end to end — digital and physical. This is a dream role for someone inspired by product development that shifts industry standards: the integration of hardware and software, in the most intimate part of people's lives — their health. You'll turn a year of direct customer insight and a very clear mission into a roadmap, a set of decisions, and the product itself, working alongside founding leaders in engineering, design, and brand who care about craft as much as you do.

What You'll Own

• The customer journey end to end, designed from direct work with patients and physicians including every moment where trust and momentum are won

• The digital experience for patients and physicians, and the now-versus-later decisions about what gets built — scoped and launched with engineering and design

• The physical experience: what arrives in a patient's hands, what belongs on screen versus in the box, and the collateral supply chain behind it

• Education as product: materials that build confidence with patients and physicians – Product success metrics oriented to outcomes and trust with disciplined experimentation practice

• AI built into the product experience where it serves people, judgment to know where it belongs

What You'll Bring

• A record of shipping consumer-grade product end to end, from ambiguity through launch and iteration

• Customer intimacy as a practice — you talk to users constantly and it shows in what you build

• Strong UX chops and design thinking, and sequencing judgment: you decide what to build now and you're right often

• Experience thinking in regulated environments, with respect for the intelligence of patients and the judgment of physicians

• Metrics discipline oriented to outcomes rather than engagement, and honest experiment design

• Low ego, strong listening, and great communication skills