Host Greeter

Omni San Francisco

Job Purpose:

To ensure all members and guests are greeted and seated in a friendly and courteous manner using appropriate procedures,  providing extraordinary customer service in accordance with Omni standards.

Essential Job Functions:

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Greet guests and members entering the restaurant with a pleasant smile and superior customer service in accordance with MOS standards.
• Seat guests and members by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest.
• Introduce and assign server to guests.
• Thank every guest upon departure, and invite them to return.
• Control heavy volume at Restaurant entrance.
• Section off any reservations and server section.
• Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
• Assist servers when needed.
• Answer phone and record reservations. Handle all call-in orders.
• Effectively communicate reservations to MOD and Chef.
• Maintain knowledge of the resort property.
• Inform the guests about daily and weekly specials.
• Tend to and anticipate guests’ needs.
• Restock silverware.
• Responsible for familiarization of the menu.
• Perform and complete shift checklist.
• Attend department meetings and other required company training.
• Perform any other duties as assigned by the restaurant manager.

Qualifications:

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Prior customer service experience preferred.
• Must agree and adhere to compensation acknowledgment and tip reporting guidelines. 
• Food Handlers and RBS certifications preferred.
• Must be able to multi task.
• Must be able to work flexible shift including nights, weekends, and holidays
• MICROS Experience preferred.

Physical Requirements:

• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

Working Environment:

• Interior of hotel, dining room and restaurant kitchen, with occasional travel around resort property as needed.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.

Tools & Equipment:

• MICROS computer, telephone, MICROS card

Pay Rate: $26.7 - $35.61

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster. 

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.