IT Operations Support Administrator I (1091) - ITS SFPUC - (165730)

Company Description

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening: 08/17/2026
• Application Filing Deadline:  Application filing will be open until 08/19/2026 at 11:59PM (PDT). If interested, please submit an application by the deadline.
• Recruitment ID: PBT – 1091- 165730/ RTF0167157 - 01157202
• Position: Full Time Onsite

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

Our Division

SFPUC’s Information Technology Services (ITS) delivers excellent technical support and innovative IT solutions to the SFPUC Enterprises and Bureaus. IT Services’ primary focus is maintaining system availability and delivering projects and services. We also pilot and deploy state of the art solutions, recognizing that innovation is the other side of everything that makes us successful in our main mission.

Job Description

Under general direction, the 1091 IT Operations Support Admin I performs technical and operational duties in support of SFPUC’s mission critical IT environment. Responsibilities include monitoring, resolving, and escalating IT incidents and service requests; and coordinating with SFPUC IT teams and City partners. A core function of this role is supporting the specialized technological needs of the Power, Wastewater and Water enterprises, ensuring efficient, resilient, and secure IT operations at field locations and plant sites. The incumbent upholds a high standard of service delivery in support of public safety, essential infrastructure, and participates in special projects as required. 

Essential Functions:

• On-Site Technical Presence: Provide 100% dedicated, hands-on, 5 days a week on-site technical support to ensure immediate resolution of hardware and infrastructure issues.
• Tier 1 Technical Support: Serve as the initial point of contact for diagnosing, troubleshooting, and resolving network, hardware, and desktop software issues.
• Field Operations Support: Deliver specialized IT support and system maintenance across various SFPUC field sites and operational facilities.
• Incident Management: Log, monitor, and track all IT requests and incidents within the ticketing system, ensuring timely follow-up and comprehensive resolution.
• Cross-Site Collaboration: Partner with remote site administrators to diagnose technical issues and successfully deploy IT service requests across various locations.
• Hardware Deployment & Support: Oversee the installation, configuration, and ongoing maintenance of desktops, printers, and other computer peripherals.
• Service Excellence: Deliver exceptional, professional, and courteous customer service, ensuring a high-quality support experience for all end-users.
• Operational Flexibility: Perform other related duties and participate in special projects as assigned to support evolving business needs.

Class 1091 IT Operations Support Admin I performs other related duties as required.

Qualifications

• Requires an Associate's Degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Substitution:

Experience performing analysis, installation and technical support in a network environment may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Francisco’s 1090 IT Operations Support Training Program may substitute for the required education.

Special Condition:

The position(s) to be filled require the following additional qualification, which differs from the standard minimum qualifications for this classification.

• Valid Driver’s License:A valid California Driver’s License is required at the time of hire.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The following desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

• Tier 2 Desktop support experience.
• Experience utilizing Microsoft Active Directory.
• Experience supporting mobile devices, such as smartphone, tablets, and laptops.
• Experience supporting users with Cloud computing and virtualization products.
• Experience developing and documenting standard operating procedures.
• Experience using remote technical support tools.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

Verification:

 Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Exam Components:

Behavioral Consistency Questionnaire (BCQ) Evaluation (Weight 100%):

Applicants who meet the minimum qualifications will be sent an invitation to take an in person BCQ exam  that will take place at 525 Golden Gate Avenue, San Francisco California. This invitation will be sent via electronic mail after the closing of this filing period. The BCQ Exam is designed to measure the knowledge, skills and/or abilities in job-related areas required for the position.  Applicants will be given a deadline to confirm attendance for the BCQ Exam. Those who do not respond by the established deadline will not be eligible to continue in the examination process. All applicants’ responses to the BCQ Exam are subject to verification.

The BCQ Exam component may include but not be limited to testing:

• The ability to communicate effectively orally and in writing
• Knowledge of on-site broad-based user technical, operations, programming, and analytical problem solving support.
• The ability or skill to use logic and analysis to solve systems problems.

A passing score must be achieved on the BCQ Exam in order to continue in the selection process and be placed on the eligible list. Candidates will be placed on the eligible list in rank order according to their final score.

The department may administer additional position-specific selection procedures to make final hiring decisions.

Additional Information

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see here. 

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at here .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams [required for Combined, Promotive, Entrance (CPE) Exams only]
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Gabrielle Trejo at

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.