Lake Housekeeping Supervisor

The Olympic Club, a private member athletic and country club in San Francisco, seeks a Housekeeping Supervisor for our Lakeside Clubhouse. At The Olympic Club, our members enjoy 2 campuses, 19 sports, world-renowned golf courses, exceptional social and athletic programs as well as 18 hotel rooms and 5 Food & Beverage outlets. Our City Clubhouse is located one block from Union Square and within easy walking distance of the Powell Street BART station. Our Lakeside Clubhouse sits next to the ocean on the border of San Francisco and Daly City.

The Olympic Club offers employees free meals daily and free golf on Mondays at our Lakeside campus and a variety of sports and social events for employees throughout the year.

Position Overview:

Reporting to and working closely with the Director of Housekeeping and Front Office, the Housekeeping Supervisor is a high-profile member service position whose primary responsibilities are to oversee a housekeeping department of approximately 18 employees in a 61,330 square foot clubhouse that includes two food and beverage outlets, multiple banquet spaces, men’s and women’s locker rooms, one pool, and two fitness areas. 

The Housekeeping Supervisor is responsible for maintaining the cleanliness, orderliness, and safety of areas. They also oversee a team of housekeepers, ensuring that their tasks are carried out proficiently and effectively. As the Housekeeping supervisor, you coordinate a team of housekeeping staff to ensure that an establishment's cleanliness and hygiene standards are upheld. Acting as evening manager on duty (3-11pm or later depending on business needs). Your duties often include planning and scheduling housekeeping routines, carrying out inspections, and managing budgets and inventory.

Essential functions and responsibilities:

Job duties are including but not limited to:

• Hire and Train Staff
  1. Hiring, training, and overseeing the performance of the housekeeping team. 
  2. Train, supervise, and ensure standards are met for all staff on various housekeeping duties and responsibilities
• Inspect all areas of the club on a rotating basis throughout shifts 
  1. Inspecting the facilities to ensure cleaning standards have been met. 
  2. Create a checklist of areas that need regular attention and coordinate these tasks with the housekeeping team
• Assist in scheduling, time off requests, bids, etc. 
• Coordinate work orders with Engineering Departments, 
  1. Confirm requests and make sure work orders are completed.
• Properly set up rooms for events  
  1. Read & interpret BEO’s and floor plans to execute correct room set ups in a timely manner. 
  2. Ensure that all Food & Beverage outlets are properly cleaned and maintained including the Champions Bar, Lakeview Restaurant, Main Bar, Banquet and Meeting Rooms. 
  3. Manage Housekeeping staff for set ups for all special events, banquets, meetings, etc.
• Ensure member service standards are met 
• Address employee concerns, resolve and communicate to the appropriate Department 
• Inventory Management
  1. Maintain cleaning supply inventory and par levels
  2. Maintaining an inventory of all vanity supplies, ensuring they are always adequately replenished. 
• Acting as evening manager on duty (3-11pm or later depending on business needs).
  1. Conduct closing procedures and secure the building when leaving premises
  2. Complete incident reports regarding safety and security, including lost/found, accidents, medical incidents/emergencies and 911 calls 
• Ensure compliance with all federal, state and local laws, club policies and procedures, house rules and union contracts. 

Non-Essential functions and responsibilities:

• Willing and able to work occasional weekends, evenings and early mornings based on business needs.
• This position requires regular, ongoing communication, coordination and collaboration with the Clubhouse management team and staff including status updates on assignments, projects and progress towards established goals/objectives. 

Qualifications Required:

• Solid oral and written communication skills.
• Associate’s degree, bachelor’s degree or foreign equivalency in hospitality management or related field and /or previous experience in private clubs, hotels, restaurants, or related industry. 
• Fluent English oral and written communication skills, including report writing and incident documentation.  
• Solid computer skills in MS Office, internet, Outlook, POS systems 
• 3 years’ experience supervising or managing housekeeping or environmental services. 
• Extensive knowledge of housekeeping standards and environmental services.
• Regular attendance is required based on business expectations and needs. 

Qualifications Desired:

• Previous experience working with unions
• Highly organized
• Ability to multi-task and prioritize responsibilities
• Passionate about service
• Works well with a diverse group of employees 
• Self-motivated, takes initiative in finding and presenting solutions 
• Team Player
• 360-degree communicator. 
• Oral and/or written communication skills in Spanish desired

Success factors/Job Competencies:

• Organization -Able to organize, take notes and prioritize duties and responsibilities
• Commitment to Service 
• Commitment to Club values

Physical Demands of work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• Health, dental, and vision insurance
• Life insurance
• Commuter benefit program
• Employee Assistance Program (EAP)
• Lunch and dinner provided daily
• The Olympic Club offers employees free meals daily and free golf on Mondays at our Lakeside campus and a variety of sports and social events for employees throughout the year

Interviews are by scheduled appointment only. All employment offers are pending satisfactory results from a background investigation and pre-employment drug testing. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

EOE M/F/D/V.