Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney’s Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.

PIV Support Clerk

Employment Type: Full-Time | On-Site (No Telework) | San Francisco District Office

Position Overview

Crossroads Talent Solutions is seeking a dependable, detail-oriented PIV Support Clerk III to provide on-site credentialing and security administrative support to USCIS Office of Security & Integrity (OSI) locations nationwide.

This position is responsible for assisting with Personal Identity Verification (PIV) card issuance, fingerprinting services, access control support, and general security administrative functions.

This role directly supports USCIS security operations and identity management programs under Homeland Security Presidential Directive 12 (HSPD-12).

Key Responsibilities

PIV Card Issuance & Credentialing Support

Issue, enroll, sponsor, revoke, recover, and destroy DHS PIV cards
Provide fingerprinting services for authorized DHS personnel
Process visitor badges and maintain visitor logs
Schedule appointments using DHS credentialing systems
Track card production, issuance, revocation, and destruction
Maintain and update access control systems and security databases
Perform daily DCF (DHS Credentialing Facility) opening and closing procedures
Monitor and track HSPD-12 inventory and supplies
Provide professional customer service in person, by phone, and via email

Security Administrative Support

Monitor and manage security-related email inboxes
Assist Regional Security Chiefs and Field Security Managers
Perform data entry and document scanning
Prepare reports, spreadsheets, and administrative documents
Maintain security trackers and databases
Support audits and annual inventory reviews
Assist with OSI program improvement initiatives

Minimum Qualifications

U.S. Citizenship (Required)
Public Trust or Clearance Required
Minimum 3 of the last 5 years residing in the United States (unless exempt under DHS guidelines)
High school diploma or equivalent
Strong administrative and organizational skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Professional communication and customer service skills
Ability to handle sensitive and Personally Identifiable Information (PII) in accordance with federal security policies
Reliable attendance and punctuality

Work Schedule

Full-time, on-site
Telework is not authorized
Local travel is not reimbursable

Benefits

Medical/Dental/Vision Benefits Offered
401k
Life Insurance plans
Employee Health and Wellness program

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer/Veteran/Disabled

Learn more about this Employer on their Career Site

PIV General Clerk