Practice Coordinator 3

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of

people through patient care, research and education. Success in this mission requires a culture of

collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are

committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to

our mission.

Practice Coordinator 3 is primarily responsible for representing the administrative team as the public

face of the Practice and work closely with the administrative, clinical and management teams to support

practice operations and customer service recovery and intervention efforts. S/he provides support to all

functions of the administrative teams including but not limited to: CRM messages, telephone encounters,

referrals, APeX in-baskets, scanning, filing, authorizations, and billing.

The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he

adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and

providers always. The PC 3 is a team player who works closely with others and who is flexible in dealing with

with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice

operations in order to solve problems, prioritize and facilitate complex transactions in the course of his/her

daily activities.

This position makes a difference for patients in an outpatient care unit by providing excellent customer

service, facilitating and ensuring the accuracy of the flow of information between medical, hospital staff and

departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and

scheduled.