Program Supervisor

Title:        Program Supervisor

Department:      Social Services

FLSA Status:    Exempt

Reports To:       Director of Social Services

Summary:    Responsible for the overall management of the Department of Disability and Aging Services Naturalization Program, San Francisco Pathways to Citizenship Initiative, California Department of Education program, and SF Connected Program, including staff supervision, program monitoring, and service provision. 

Essential Functions:            

⦁    Implements and updates administrative and operating procedures and guidelines for program implementation; revises program material as needed.

⦁ Collaborates with the Citizenship Education Coordinator to coordinate testing in all classes and reviews student data.

⦁ Implements program evaluation activities and procedures for consumer feedback on services; compiles and analyzes results.

⦁ Conducts outreach and develops relevant materials as needed.

⦁ Prepares reports for submission to the Department of Disability and Aging Services, San Francisco Pathways to Citizenship Initiative, California Department of Education, and SF Connected programs.

⦁ Recruits, trains, supervises, and evaluates program staff.

⦁ Represents the program as required and attends regular meetings held by the United States Citizenship and Immigration Services (USCIS), San Francisco Pathways to Citizenship, SF Tech Council, SF Connected, and other relevant entities.

⦁ Responsible for being the main contact to facilitate, coordinate, and promote SF Pathways naturalization workshops and SF Connected classes. 

⦁ Provides direct services to consumers, including answering calls, conducting intake, making referrals, filing applications for naturalization (N-400) and related forms, making inquiries to USCIS, and accompanying clients to citizenship interviews.

⦁ Performs other duties as assigned.  

Qualifications:

⦁ Bachelor's or Associate’s degree in human services or related field; at least one year of experience in providing naturalization, education, social, or aging services in a community-based setting.

⦁ Program management and/or supervisory experience strongly preferred.

⦁ Board of Immigration Appeals accreditation strongly preferred.

⦁ Sensitive to the needs of the elderly and disabled adults from diverse ethnic and minority cultures.

⦁ Good organizational and problem-solving skills.

⦁ Excellent verbal and written communication and interpersonal skills. 

⦁ Bilingual in English and Cantonese preferred.

⦁ Proficient in MS Office and the Internet.

⦁ Must be able to travel via public transportation or personal vehicle for performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy. 

Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.

Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.