Senior Consultant (Portfolio)

Job Summary:

The Senior Portfolio Consultant will be responsible for defining, leading, and evolving the organization’s portfolio management capabilities across strategy, process, technology, and analytics.

The primary objective of this role is to operationalize the EST’s portfolio governance playbook across the organization — turning documented process intent into adopted, repeatable behavior among project, demand, and resource managers. The Senior Portfolio Consultant owns the governance cadence, status reporting standards, and stakeholder change management required to drive adoption, and establishes the mechanisms that track and measure the value realized from technology implementations, process efficiency initiatives, and change enablement programs.

This role requires deep expertise in portfolio and program governance — ideally gained in complex, multi-stakeholder, or academic medical center environments — combined with strong analytical fluency to direct the translation of portfolio data into actionable insight. Prior ServiceNow Strategic Portfolio Management (SPM) experience is not required; the successful candidate must be able to learn the platform quickly enough to coach stakeholders on process. Platform configuration and report production are supported by the Portfolio Consultant (Analyst) role, which this position directs on a day-to-day basis.

The Senior Portfolio Consultant will lead the design and implementation of portfolio management processes leveraging ServiceNow SPM, with Tableau-based analytics, to enable data-driven decision making across demand intake, prioritization, investment planning, and portfolio performance management. The role works cross-functionally with business leaders,  technology teams, and data stakeholders to establish scalable portfolio governance frameworks, modernize portfolio analytics, and strengthen transparency, forecasting accuracy, and strategic alignment across the enterprise project and program portfolio. As the governance foundation matures, the Senior Portfolio Consultant will identify and champion opportunities to apply AI-enabled capabilities — such as intelligent demand triage and automated portfolio insight generation — within the portfolio lifecycle.

Key Responsibilities:

1. Governance Adoption and Stakeholder Change Management

• Own the portfolio governance cadence — intake, prioritization, status, and review forums — and the status reporting standards used across the EST.

• Partner with department leads and project, demand, and resource managers to embed standardized portfolio management practices into daily operations, coaching for adoption and driving accountability without direct authority.

• Design and execute the stakeholder change management approach for portfolio process rollouts, including communications, training touch points, and adoption measurement.

• Serve as a trusted advisor to EST leadership on governance maturity, surfacing adoption risks and behavioral barriers early and recommending course corrections.

2. Financial Performance Management

• Oversee financial performance across all active projects and programs within the internal consulting portfolio.

• Direct the tracking of budget vs. actual performance for each initiative; interpret variances and partner with project managers and program leads to agree and drive corrective actions.

• Ensure the accuracy, timeliness, and decision-readiness of portfolio financial data maintained in ServiceNow SPM and associated tracking systems by the Portfolio Consultant.

3. Portfolio Cost and Resource Analytics

• Direct analysis of portfolio-level spending trends, resource utilization, and forecasted demand to support strategic workforce and investment planning.

• Collaborate with HR, Finance, and initiative leads to align FTE allocations, effort tracking, and financial forecasts with portfolio priorities.

• Act on early indicators of resource constraints, capacity gaps, or underutilization across the portfolio, framing trade-off decisions for leadership.

4. Benefits and Value Realization Management

• Own the standardized benefits realization framework — metrics such as ROI, cost avoidance, operational efficiency, and expanded access — and evolve it as the portfolio matures.

• Partner with initiative owners to define, validate, and hold ownership for expected and realized benefits across financial and non-financial dimensions.

• Report realized value across the portfolio to leadership, ensuring alignment with UCSF’s strategic priorities of mission, quality, equity, and access.

5. Executive Reporting and Decision Support

• Own the executive portfolio reporting narrative: set reporting standards, review analyst-produced dashboards and packages, and present insights and recommendations to leadership.

• Deliver monthly and quarterly portfolio reporting to executive audiences, summarizing financial performance, benefits realization, risk exposure, and strategic recommendations.

• Provide actionable recommendations that support prioritization, deferral, acceleration, and investment-adjustment decisions.

6. Governance Process Design and Facilitation

• Design and facilitate the portfolio governance process — demand intake, triage, investment review, and portfolio review forums — using financial, capacity, and value analytics prepared with the Portfolio Consultant.

• Serve as process owner and escalation point for portfolio financial and value reporting standards; maintain transparent documentation and audit trails supporting governance decisions.

• Guide and advise less experienced consultants and analysts, including day-to-day direction of the Portfolio Consultant’s governance-support work.

7. Portfolio Capability Evolution

• Identify and pilot opportunities to apply AI-enabled capabilities within the portfolio lifecycle — including intelligent demand triage, automated portfolio health analysis, and AI-assisted insight generation — in partnership with IT and data governance stakeholders, sequenced behind adoption and data quality fundamentals.

• Recommend enhancements to portfolio processes, analytics, and tooling that improve transparency, forecasting accuracy, and strategic alignment.

Department Overview:

UCSF’s Enterprise Strategy and Transformation (EST) is an internal business advisory unit of skilled professionals who provide consulting services to UCSF Enterprise. The EST works with central leaders, the schools, and department staff to implement both campus-wide and unit-specific operational improvements. The EST consulting services include strategic planning, business process improvement, systems implementations and organizational restructuring. The EST provides these services leveraging skills in project management, group facilitation, change management, and Lean transformation. EST staff possess sound strategic thinking and consulting skills that guide the organization towards collaboratively identified, workable solutions.