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Key job responsibilities
- Define, develop, and maintain technical enablement playbooks for ISP and MSP partners, ensuring content is current, actionable, and aligned to partner maturity stages
- Design and deliver preboarding and onboarding programs that drive measurable business impact, including partner activation rates, time-to-first-deployment, and subscriber satisfaction
- Build and manage hypercare programs that provide elevated support during critical partner milestones, reducing churn and accelerating partner self-sufficiency
- Leverage AI tools and automation to drive scalable program strategy, including content personalization, learning path optimization, and predictive partner health insights
- Partner deeply with marketing, product, engineering, and customer experience teams to ensure enablement programs reflect the latest product capabilities, go-to-market strategies, and customer insights
- Develop success metrics and reporting frameworks to track program effectiveness, partner proficiency, and business outcomes across the partner lifecycle
- Identify and prioritize program gaps through data analysis, partner feedback, and cross-functional input, continuously iterating
- Create enablement content that supports multiple modalities, including virtual, in-person, and self-directed learning experiences tailored to partner needs
- Contribute to the strategic roadmap for partner enablement, ensuring scalability across regions and partner segments
- Represent partner feedback and program insights to internal stakeholders and advocate for product, process, and tooling improvements that enhance the partner experience
- Model all content with accessibility as a primary tenant and reinforce inclusive methods across all partner-facing materials
- Ability to travel both domestically and internationally (<15%)
A day in the life
As a Sr. Technical Enablement Lead for eero, you’ll work closely with cross-functional partners throughout the business to define, build, and scale enablement programs that accelerate partner time-to-value. You’ll develop and maintain technical playbooks, design onboarding experiences that drive measurable impact, and build hypercare programs that ensure sustained partner success. You’ll leverage AI to create scalable, data-driven program strategies and partner deeply with marketing, product, engineering, and customer experience teams to ensure alignment across the partner lifecycle. Basic Qualifications: - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience communicating complex ideas to technical and non-technical audiences
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- 5+ years in Technical Enablement, Partner Enablement, Learning & Development, or a related field, with at least 3 years in a program ownership or strategy role
- Experience building enablement programs for B2B partners, channel partners, ISPs, or MSPs
- Demonstrated ability to design programs that drive measurable business outcomes (e.g., activation, retention, revenue impact)
- Experience leveraging AI and automation tools to scale program delivery and improve efficiency
- Strong analytical skills with the ability to use data to inform strategy, measure impact, and drive continuous improvement
- Experience developing and maintaining playbooks, knowledge bases, or structured enablement content Preferred Qualifications: - Experience with multimedia content creation, or experience with Learning Management Systems (LMS)
- MBA degree or above in related fields
- Experience in the networking, connectivity, or telecommunications industry
- Familiarity with ISP/MSP business models and partner lifecycle management
- Proficiency with data visualization and reporting tools
- Experience designing hypercare or high-touch support programs for strategic partners
- Prior experience working with or at a technology company with a channel partner model
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, San Francisco - 159,000.00 - 215,100.00 USD annually
USA, WA, Seattle - 138,300.00 - 187,100.00 USD annually
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