Job Summary

We are seeking a detail-oriented and customer-focusedTechnical Support Specialist to join our team. In this role, you will provide technical assistance and support to customers and internal users, diagnose hardware and software issues, and ensure timely resolution of technical problems. The ideal candidate has strong troubleshooting skills, excellent communication abilities, and a passion for delivering exceptional customer service.

Key Responsibilities

Provide first-line technical support via phone, email, chat, or ticketing system
Troubleshoot hardware, software, and network-related issues
Install, configure, and maintain computer systems and applications
Escalate complex issues to appropriate teams when necessary
Document incidents, solutions, and processes in the ticketing system
Guide users through step-by-step solutions in a clear and professional manner
Maintain knowledge base articles and support documentation
Assist with onboarding and setup for new employees
Monitor system performance and report recurring issues
Ensure compliance with IT policies and security standards

Required Qualifications

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
1–3 years of experience in technical support, help desk, or IT support role
Strong knowledge of Windows and/or macOS operating systems
Familiarity with Microsoft 365, common business applications, and basic networking concepts
Experience with ticketing systems and remote support tools
Excellent troubleshooting and problem-solving skills
Strong verbal and written communication skills

Preferred Qualifications

CompTIA A+, Network+, or similar certifications
Experience supporting cloud-based applications
Knowledge of Active Directory and user account management
Basic understanding of cybersecurity principles
Experience in a customer service–focused environment

Key Competencies

Customer-focused mindset
Analytical thinking
Attention to detail
Time management and prioritization
Team collaboration
Adaptability and continuous learning

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