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Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
We’re hiring a Group Manager, Audience Support to help us lead some of Adobe’s most visible and important public conversations.
We're a dedicated team looking for someone to guide a high-impact group of influential product specialists in supporting and engaging our customers and protecting our brand across social. Our team shows up with clarity, empathy, and accuracy, especially when conversations are emotionally charged or high-risk.
What You’ll Do
Lead and Develop the Team
We lead and grow a team of Audience Support Specialists delivering public-facing product support at scale.
We:
Set standards for tone, accuracy, and judgment
Prepare the team for launches, pricing updates, and high-volume moments
Provide actionable mentorship that builds confidence and product proficiency
Foster accountability and continuous improvement
Partner During High-Visibility Moments
We collaborate with leaders to align product support and customer engagement with broader care strategy and known issues. We turn product truth and audience sentiment into decisive action.
Prepare and Adapt in Real Time
Lead proactive briefings ahead of sensitive events, equipping your team of specialists with mentorship, clear resolution paths, known issue context, and tone guardrails. As conversations evolve, we adapt quickly and communicate clearly!
Step In When It Matters Most
We directly manage complex and sensitive conversations that require senior judgment and model how to balance empathy with authority and represent Adobe with confidence.
Turn Audience Insight Into Action
We identify emerging patterns and sentiment shifts across channels. We share insights with Care, PR, and Product teams to strengthen readiness, refine playbooks, and inform release planning.
What You Need to Succeed
8+ years of experience in community management or social media support
3+ years of people leadership experience with a track record of developing strong teams
Experience navigating high-risk or high-visibility moments
Excellent judgment in fast paced environments
Cross-functional partnership experience (PR, Legal, Product, Marketing)
Familiarity with enterprise social tooling (e.g., Sprinklr or similar)
Excellent written communication skills with a strong tone and empathy
In California, the pay range for this position is $158,600 - $229,700
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
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