Security Officer GSOC Operator

Position Overview

As a GSOC Operator, you will serve as a vital part of the Surefox Global Security Operations Center (GSOC), handling incident monitoring, staffing, access control oversight, intelligence gathering, and internal security communication. You will play a key role in identifying, assessing, and responding to security risks and operational issues in a fast-paced, high-responsibility environment.

Key Responsibilities

Monitoring & Incident Response

• Monitor CCTV, access control, alarm systems, and other security platforms across global and local sites.

• Respond to alarms, dispatch response teams, and coordinate with internal and external emergency services.

• Conduct incident triage and reporting, escalating when appropriate and documenting all activities.

• Maintain situational awareness of global events and assess potential threats to operations.
   

System Administration & Access Control

• Administer Genetec or equivalent access control systems, including badge issuance and deactivation.

• Troubleshoot system issues and coordinate with vendors or integrators for resolution.

• Conduct regular access audits and assist in system optimization and configuration.
   

Threat Intelligence & Communication

• Monitor and analyze open-source intelligence and internal reports for security threats.

• Compile and deliver daily, weekly, and monthly incident and security reports.

• Collaborate with first responders, local law enforcement, and internal stakeholders during incidents.

• Draft and send emergency alerts and advisories when appropriate.
   

Operational Support

• Assist with scheduling, timekeeping, guard check-ins, and remote oversight.

• Generate reports related to coverage, KPIs, and staffing metrics.

• Support administrative duties for shift logs, training, compliance audits, and documentation.

• Contribute to continuous improvement efforts, including lessons learned and crisis after-action reports

Qualifications

Required

• Must be legally authorized to work in the United States.

• Must pass a background check.

• High school diploma or equivalent; Associate’s degree preferred.

• 2–5 years of experience in GSOC operations, security systems, or law enforcement/military roles.

• Availability to work any assigned shift, including holidays and weekends.

• Strong communication skills and ability to remain calm during emergencies.

• Familiarity with access control and CCTV platforms (e.g., Genetec, Lenel).

• Intermediate proficiency in Microsoft Office and Google Workspace.

• Reliable transportation and willingness to remain onsite during critical events.
   

Preferred

• Genetec or other CCTV monitoring administrator experience.

• Experience working in or with a GSOC.

• Background in threat intelligence or emergency/crisis response.

• Relevant certifications (e.g., Genetec, security management).

• Military, veteran, or first responder background.

Compensation & Benefits

• Hourly Rate: $30/hour + Overtime as applicable.

• Starting at $30hr.

• After 90 days $31.87 

• After 1 year $33.54  

• After 2 years $35.00 

• Eligible for Holiday Bonus pay if covered shifts are scheduled and actually worked on Surefox recognized holidays

• Competitive benefits package offered

• 401(k) plan with competitive employer match

• Benefits: Eligible full-time employees receive health coverage, 401(k) with employer match, and paid time off.

• Holiday pay offered for qualifying covered shifts.

If you share our values and are ready to build your next career, we want to hear from you!