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Client Service Representative

VetnCare
Posted 9 days ago, valid for 7 days
Location

San Francisco, CA, US

Salary

Competitive

Contract type

Part Time

Paid Time Off
Employee Assistance
Flexible Spending Account

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Sonic Summary

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  • The position requires a client-facing role, where the candidate will welcome clients in-person, over the phone, and via email with professionalism.
  • Responsibilities include scheduling appointments, educating clients on care options, and coordinating patient admissions and discharges.
  • Candidates should have at least 2 years of experience in a veterinary or customer service environment and be familiar with billing and payment processing.
  • The role offers a salary range of $40,000 to $50,000, along with a comprehensive benefits package including medical, dental, vision insurance, and a 401(k) plan.
  • The workplace promotes a positive culture with opportunities for growth, paid time off, and support services for employees and their families.

What You'll Do

  • Be the first point of contact for clients, welcoming them in-person, over the phone, and via email, with warmth and professionalism
  • Schedule appointments, surgeries, dental procedures, and follow-ups, ensuring smooth workflow for veterinarians and staff
  • Educate clients on preventive care, treatment plans, and hospital services while maintaining accurate client and patient records
  • Coordinate patient admissions, discharges, and in-hospital care updates, ensuring seamless communication between clients and clinical staff
  • Support billing, invoicing, and payment processing while answering client questions about services and fees
  • Collaborate with veterinarians, RVTs, and assistants to ensure a positive, efficient, and organized clinic environment


Our Facilities

  • Primary Care
  • Emergency
  • Surgical Suite
  • Dental Suite
  • Diagnostics
  • Specialized Equipment


Benefits

  • Shared impact bonus resulting from hospital profitability
  • 50% discounts on care for all teammate pets *exclusions apply + free clinical exams
  • Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs 
  • 401(k) with 100% company match up to 4%
  • Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
  • Employer-paid life and AD&D insurance to protect what matters most
  • Short-term and long-term disability coverage to protect your income if life throws you a curveball.
  • Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.
  • Company provided access to Calm app and Talkspace therapy services
  • Paid time off, sick leave, and paid holidays to support your work-life balance
  • Consistent growth opportunities to advance your career
  • Annual engagement surveys so your voice shapes our workplace culture and policies
  • Annual event to celebrate and recognize our wonderful teams


Ready to grow your skills in a welcoming, upbeat hospital?
Apply today and become a part of the Presidio Way Pet Hospital family!




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By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.