Busser

Summary  

Bussers are a secondary service line of support for the guests in the food outlets.  Bussers are a first line of support for servers. They interact both directly and indirectly with guests. They contribute by creating a net of back service for each table, giving each guest not only a server, but a busser who assists in accommodating their every need at the table. Ultimately bussers allow the department a higher rate of success with each guest by fulfilling the duties and responsibilities outlined below.

Duties/Responsibilities

• Clear tables after guests are done with meal.
• Clear all soiled China, glass or silverware throughout guest’s dining experience.
• Reset tables to standard as designated by management.
• Assist server with small duties throughout service to appease guests.
• Act as ambassador for guests, relay messages to server as necessary. 
• Communicate any needs to server and oblige guests whenever possible.
• Provide personalized guest service to each table, interact with guests, smile and offer warm greetings and farewells.
• Stock milk and soda when they need to be replaced. 
• Must be able to lift up to 50 pounds infrequently.
• Always works as a team player. 
• Is capable of being cross-trained at the discretion of management. 
• Displays knowledge of food and beverage available in outlet.  This includes ingredients and manner of preparation for all dishes and other items served in the outlet. 
• Displays knowledge of proper food presentation including handling, garnishing and serving of all food items.
• Operate and maintain the cleanliness of various equipment needed to prepare and serve menu items. 
• Maintain knowledge of Casino and department promotions, programs, and services. 
• Maintain cleanliness and sanitation of all department outlets according to Soboba Casino standards.
• Is willing and capable of following directions from Leadership team at all times 
• Is capable of working in a safe and clean manner and reports all unsafe conditions immediately to supervisor or takes personal responsibility if supervisor is not immediately available.
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Perform special projects and other responsibilities, tasks, or duties as requested. 

Education / Qualifications

• Must be 18 years of age, or older.
• High School diploma or equivalent, preferred. 
• Ability to read, write and comprehend simple instructions, short correspondence, memos as well as documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed, but straightforward written or oral instructions. 
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Any combination of education, experience and training that provides the required knowledge,
• Ability to work a flexible schedule including days, evenings, weekends, and holidays
• Excellent verbal and written communication skills, in order to promote a positive and professional image.
• Must be able to provide evidence of eligibility to work in the United States of America

Other qualifications

• Must be personable.
• Must be knowledgeable about the menu and offerings within the restaurant they are working as well as amenities of the resort.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission License. 
• Required to submit to and obtain negative results on all drug and/or alcohol testing.
• Ability to obtain and maintain County of Riverside Food Handlers Card within seven (7) days of date of hire.
• Ability to obtain and maintain TIPS certification (Training for Intervention Procedures) within 30 days of employment (does not apply to Bussers working in the EDR).
• Ability to obtain and maintain RBS certification within 60 days of employment (does not apply to Bussers working in the EDR).    

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:   

• 401k Plan   
• Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
• Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee   
• Employee Assistance Program   
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)  
• Paid Time Off   

Soboba Casino Resort Team Member Recognition including, but not limited to:

• Reward and Recognition Program (Quarterly, and Annually)   
• Team member Incentives   
• Discounted Team member meal 

DISCLAIMER:

The information contained in this job description is intended to describe the general nature and level of work performed by Team Members within this classification. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, working conditions, or physical requirements associated with the position. Management reserves the right to modify, add, or remove duties and responsibilities as business needs dictate. The omission of specific statements regarding physical demands or work environment conditions does not exclude them from being required to perform the essential functions of the job.